Lazaro Mieres
Tampa,United States
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Background in providing technical assistance and troubleshooting services to ensure optimal functionality of systems and equipment. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Trimble Technician
Bch Mechanical
07.2023 - 08.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Optimized network performance, conducting regular updates and patches to software systems.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated mechanical systems and components.
IT Support
Nielsen Company
04.2017 - 07.2023
- Set up/remove user accounts on systems (network, email, phone, security, etc.)
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals.
- Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
- Streamlined IT support processes for increased efficiency in incident resolution and minimized downtime.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Led successful implementation of ServiceNow platform, streamlining IT service management processes and improving overall efficiency.
- Assist with network configuration updates and modifications.
- Monitored network performance and resolved connectivity issues in timely manner.
- Provided technical support and training to end users on network protocols and bestpractices.
- Coordinated closely with other departments such as finance or IT support teams when necessary for seamless service delivery during complex transactions or problem resolution processes.
- Enabled timely and accurate communication between pharmacy staff and IT support teams, serving as a liaison to bridge gaps in understanding and ensure smooth system operation.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with IT support teams to resolve technical issues related to transcription hardware or software promptly, minimizing downtime.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Coordinated with IT support teams to troubleshoot system issues impacting critical workflows.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Providing support through remote Desktop Support Technician to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. The Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients.
- Played a key role in resolving complex technical issues related to the financial system by collaborating closely with IT support teams.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
Education
High School Diploma -
Leto High School
Tampa, FL10.2012
Skills
- Bilingual (spanish)
- Desktop Technical Support
- Software and Hardware Installation and configuration
- Technical Support
- Network Troubleshooting
- Remote Support
- Network Maintenance
- Help Desk Operations
- Wireless Networking
- IT ticket resolution, Documentation and Asset Management
- Network Security
- Mobile Device Management
- Operating system management
- Server maintenance
- Information Security
- Help Desk Management and services
- Data retention and Recovery
- Software deployment management
- Peripheral Repair
- Mobile fleet management
- Virtualization Technologies
- Disaster Recovery
- Problem-Solving
- Incident Management
- AV Equipment Management
- Technical Troubleshooting
- Hardware and Software Repair, updates and diagnostic
- Computer Diagnostics and maintenance
- Employee Computer Support
- Hardware upgrades
- Highly Professional
- Policy compliance and Adherence
- Multy task and able to work under pressure with multiples interruptions and different
Timeline
Trimble Technician
Bch Mechanical
07.2023 - 08.2024
IT Support
Nielsen Company
04.2017 - 07.2023
High School Diploma -
Leto High School
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