Lazaro Perez
Brooklyn,ny
Summary
Results-driven security management professional with a strong background in leading teams across residential, commercial, and hospitality sectors. Proven ability to oversee large-scale operations, optimize workforce scheduling through WinTeam, and maintain strong client relationships. Trusted with a personal book of business including high-end hotels, residential buildings, and commercial properties. Skilled in ensuring compliance, boosting service quality, and driving operational efficiency. Adept at managing post coverage, resolving incidents, and supporting business growth through exceptional service and leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales & Auction Specialist
Hobby Box
02.2025 - Current
- Conduct live sports memorabilia auctions, engaging with customers in real time to drive sales of sports cards, apparel, and collectibles
- Present products on live video streams with energy and product knowledge to increase viewer interest and conversion rates
- Manage shipping and labeling processes to ensure timely and accurate delivery of customer orders
- Maintain organized and efficient warehouse operations, including inventory management and restocking
- Contribute to overall sales goals through product upselling, cross-promotion, and customer engagement
- Build rapport with a loyal customer base through consistent, professional interaction and high-quality service
- Collaborate with the team to develop auction strategies, product displays, and live show promotions
Service Manager
Allied Universal
01.2023 - 05.2024
- Primary client contact for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base.
- Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.
- Ensure all post requirements are current and complete at assigned portfolio, including current post orders.
- Ensure staff at assigned portfolio accounts meet all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.
- Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolios.
Operations Manager
Allied Universal
09.2020 - 01.2023
- Managed and staffed over 4,500 hours of security officers at numerous client locations across NYC.
- Executed client meetings to maintain positive relationships and ensure client satisfaction.
- Responsible for interviewing, hiring, and processing suitable security officer candidates.
- Conducted daily inspections of my sites and officers to ensure compliance and satisfaction.
Security Guard & Fire Safety
Tishman Speyer
04.2019 - 09.2020
- Fully capable of executing the assigned building emergency action plans and procedures (evacuation, shelter in place, elevator entrapment, response to fire/alarm notification, workplace violence, medical emergency, unauthorized access, power outage, etc.).
- Work together with property management staff, fire and life safety, engineering and cleaning staff to ensure a best in class experience for our tenants, their guests and the public.
- Present a positive, professional, friendly and welcoming presence for all Tishman Speyer tenants, their guests and the public.
- Maintained daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual activities.
- Report all medical incidents, accidents or emergencies to include completing a Daily Activity Log on every shift, describing all activities. Complete an Incident Report documenting any medical response calls on client property.
- Respond to emergency fire alarms quickly and effectively.
- Enable and disable fire alarms in different floors if needed by the chief engineer of the building.
Administrative Support Clerk
John Jay College; Center for Student Involvement & Leadership
09.2016 - 05.2018
- Greeted the students and provided customer service.
- Scheduled appointments to meet with the Club coordinators.
- Maintained student demographics and records.
- Trained new coming employees.
- Represented the Center for Student Involvement at the college; such as fundraisers, workshops and lectures.
- Collaborated with other clubs on campus to create events that foster student interest and learning.
Education
Master of Science - Protection Management specializing in Emergency Management
John Jay College of Criminal Justice
06-2026
Bachelors - Criminal Justice
John Jay College of Criminal Justice
06.2018
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY06.2016
Skills
- Ability to work in a fast paced environment
- Proficient in WinTeam workforce management software
- Skilled in processing payroll and timekeeping with WinTeam Time and Attendance tools
- Knowledgeable in compliance tracking (licenses, certifications, training) using WinTeam HR module
- Able to generate and interpret operational reports to improve efficiency and reduce labor costs
- Strong understanding of post coverage planning and minimizing overtime using scheduling analytics
- Security operations management and team supervision
- Workforce scheduling and compliance (WinTeam expertise)
- Client relations across residential, commercial, and hospitality properties
- Incident reporting, post orders, and emergency response coordination
- Live auction sales and customer engagement (sports memorabilia & collectibles)
- Product presentation and upselling in fast-paced, live environments
- Inventory management, shipping, and warehouse organization
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data entry, document preparation, and reporting using Excel
- Comfortable with live streaming platforms and digital sales tools
- Adaptable, detail-oriented, and able to manage competing priorities under pressure
Certification
- Security license from Radiant Training & Consulting
- Fundamentals of Emergency Management S-230.b
Voluntary Experience
International Baptist Church, Brooklyn, NY, 06/09, 09/16, Community outreach, Summer children's camp counselor, Food drive events, Sunday school teacher
Languages
Spanish
Native or Bilingual
Timeline
Sales & Auction Specialist
Hobby Box
02.2025 - Current
Service Manager
Allied Universal
01.2023 - 05.2024
Operations Manager
Allied Universal
09.2020 - 01.2023
Security Guard & Fire Safety
Tishman Speyer
04.2019 - 09.2020
Administrative Support Clerk
John Jay College; Center for Student Involvement & Leadership
09.2016 - 05.2018
Bachelors - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Kingsborough Community College
Master of Science - Protection Management specializing in Emergency Management
John Jay College of Criminal Justice
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