Lazaro Pinelo Valdes

• Handle a high volume of incoming calls, following different scripts verbatim to stay compliant with company policies and procedures.

• Notating and updating accounts for the safety of the consumer and the company.

• Processing payments of large amounts to credit delinquent accounts from our clients.

• Dealing with legal fees, interest rate percentages, and attorneys.

• Advising consumers about different payment plan options, offering settlements, and educating consumers about credit reporting and any further repercussions of the account being in delinquent status.

• Staying compliant with FDCPA.

• Followed specific company rules to maintain the integrity and security of data.

• Coordinated budget information by assessing estimated income and expenses as well as historical budgets.

• Assisted managers with additional duties during employee absences.

• Help our current and future students get in touch with their student loan provider and help negociate different payment plans based on the student budget.

• Keep contact record with current students and schedule follow ups.

• Handled client inquiries with exceptional professionalism and enthusiasm.

• Informed customers about all product lines and services offered by the company.

• Help students get in touch with their student loan provider and help negotiate different payment plans based on the student budget.

• Keep contact record with students and schedule follow ups.

• Coordinated budget information by assessing estimated income and expenses as well as historical budgets.

• Processed payments over the phone and set up recurring drafts.

• Met the demands of the busy collections group by performing a high volume of daily calls.

• Fielded incoming phone calls from customers and directed them to the corresponding department or individual for assistance.

• Overcame objections by applying advanced training and persuasion techniques.

• Thinking outside of the box to help the consumer set up payment arrangement and avoid potential repossession of the vehicle.

• Implementing knowledge and offering forbearance on the loans for consumers with existing financial hardship.

• Helping patients move by hand or using equipment provided by the Hospital.

• Responsible for monitoring cognitive and behavioral activity, vital signs, and the patients.

• Helping with the transportation of patients to different testing centers, emergency rooms, or operation rooms.

• Knowledge of how to use medical equipment, such as oxygen administration, stretchers, telemetry monitoring portable devices, and IV administration pole device.

• Ability to communicate efficiently with nurses and care technicians about patients' records, disabilities, and special health conditions.

• Ability to operate vehicles, if necessary.