Lazaro Serrano
Opa-locka,FL
Summary
Detail-oriented professional with experience in office administration and back-of-house operations. Skilled in scheduling, inventory management, and team collaboration, contributing to streamlined processes and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Back of House Team Member
Chick-fil-A
Pembroke Pines, Florida
07.2024 - Current
- Trained new team members on kitchen procedures and best practices on a regular basis.
- Upheld customer service standards during high-volume shifts to ensure customer satisfaction and smooth operations.
- Facilitated communication between front-of-house staff and back-of-house team members to enhance service efficiency.
- Worked with diverse coworkers to achieve common goals and address product and service-related issues.
Office Assistant
Smart Choice Kitchen and Bath
Hialeah, Florida
02.2022 - 07.2024
- Scheduled appointments for consultations and installations with clients and contractors.
- Filed documents and managed office supplies inventory to streamline administrative processes.
- Supported staff by copying, scanning, and filing documents while ordering supplies to maintain office readiness.
- Managed inventory levels and organized showroom stock to ensure optimal availability for customers.
- Supported marketing efforts by preparing promotional materials for events.
Education
Associate of Arts - Law
Miami Dade College
Miami, FL07-2027
Skills
- Customer service
- Team training
- Conflict resolution
- Team leadership
- Adaptability
- Problem-solving abilities
Timeline
Back of House Team Member
Chick-fil-A
07.2024 - Current
Office Assistant
Smart Choice Kitchen and Bath
02.2022 - 07.2024
Associate of Arts - Law
Miami Dade College