Lazaro Theodore
Naples
Summary
Dynamic administrative professional with extensive experience at Marriott Vacations Worldwide, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction and streamline operations. Skilled in Microsoft Office and adept at fostering strong client relationships, ensuring a positive environment and efficient office management. Dedicated team player committed to excellence.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Marriott Vacations Worldwide
09.2023 - 06.2025
- Handled customer inquiries professionally, enhancing guest satisfaction through effective problem-solving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Supervisor
SIG 9 Global
07.2022 - 08.2023
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Utilized property management system to manage reservations accurately and efficiently.
- Monitored daily cash handling procedures, ensuring compliance with financial protocols.
Assistant Director of Security
Platinum Group Security
09.2017 - 05.2018
- Conducted risk assessments and identified vulnerabilities within security operations.
- Monitored surveillance systems to ensure compliance with established security standards.
- Prepared detailed incident reports, documenting findings and recommending corrective actions.
- Established strong relationships with community stakeholders to promote open communication channels regarding security concerns or incidents.
- Led routine security audits to identify potential risks and vulnerabilities, making necessary adjustments as needed.
- Mentored junior security officers, fostering an environment of teamwork and professional growth within the department.
Night Audit Supervisor
Meridian Hotel
08.2014 - 07.2017
- Trained and mentored junior staff on audit procedures, fostering a culture of accuracy and accountability.
- Resolved guest inquiries and complaints effectively, enhancing guest satisfaction during night service hours.
- Collaborated with front desk teams to streamline check-in/check-out processes, improving overall guest experience.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
Education
Associate of Arts - Hospitality Management
Miami Dade College
Miami, FL06-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Verbal communication
- Deadline oriented
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
Marriott Vacations Worldwide
09.2023 - 06.2025
Front Desk Supervisor
SIG 9 Global
07.2022 - 08.2023
Assistant Director of Security
Platinum Group Security
09.2017 - 05.2018
Night Audit Supervisor
Meridian Hotel
08.2014 - 07.2017
Associate of Arts - Hospitality Management
Miami Dade College
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