Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Lazarrian Hope

Grand Prairie,TX

Summary

Motivated team player with a passion for achieving career goals. Seeking opportunity to leverage experiences and skills to increase company profitability, proficiency, and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Driver

A&B Distributors, Inc
07.2023 - 07.2024
  • Transporting beverages from the warehouse to customers' designated addresses, ensuring timely delivery by loading and unloading packages, following assigned routes, adhering to traffic laws, and providing excellent customer service by obtaining signatures and communicating with dispatchers when necessary;

Claims Specialist

Aetna, a CVS Health Company
09.2019 - 04.2023
  • Adapts and effectively responds to shifts in priorities, new and changing job requirements and unexpected events. Interprets and processes adjustments in accordance with company policies and procedures. Reviews basic pended claims to determine the appropriateness of the claim status.

Assistant Manager

Umbrella Financial services
11.2013 - 04.2021
  • Responsibilities included but were not limited to assisting low to moderate income families with annual tax filings. Consulting families on financial responsibilities as it relates to their taxes. On a daily basis I discussed tax benefits and proper documentation of information including social security numbers, dependent and professional information as well. I was also responsible for learning and using many different types of tax software. I created a comfortable and trustworthy environment for my clients to discuss financial information related to their taxes.

Data Entry Clerk

GSM OUTDOORS
04.2018 - 02.2019
  • Responsible for the input and maintenance of data within the company database. Also in charge of processing large volumes of orders and responding to any enquiries regarding records.Ensuring the accuracy and relevancy of all data entered into databases.Sorting and processing invoices from suppliers.Highlighting any discrepancies in data to senior managers.Answering the phone, fielding and diverting calls. Entering sales data, market survey information and personal information into computer databases.Checking the work of other data entry operators.Handling confidential information in line with the firm's data security protocols.Performing data review and clean-up processes.Cross referencing data to ensure its accuracy and completeness.Scanning forms and sorting the information on them.Assisting managers with the

Collection Representative

United Auto Credit Corporation
06.2014 - 12.2016
  • Accurately and professionally document systems with details of current contacts and subsequent results. Exceeds daily, weekly and monthly production metrics as established by management while Maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and Company. Research additional contact information to locate customers when necessary. Structuring an efficient call back strategy to drive productivity levels and build strong customer relations.

Front Desk Agent

Avis
03.2010 - 11.2013
  • Responsibilities included but were not limited to using a consultative approach to discuss rental options and needs to ensure I matched the customer with the proper vehicle for their travel needs. Also, I used my polished social skills to assist with getting upgrades when available. My daily tasks also included taking phone calls, preparing paperwork, selling insurance, and an understanding of the rental inventory, checking VIN number and doing credit checks.

Education

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L.G. Pinkston High School
Dallas, TX

General Course Studies - undefined

Tarrant County College
Arlington, TX
01.2010

Skills

  • Customer Service (5 years)
  • Management
  • Inventory
  • Scheduling
  • Auto estimating
  • Microsoft Office (10 years)
  • Analysis skills
  • Microsoft Outlook
  • Medical terminology
  • CPT coding
  • Construction estimating
  • Construction
  • Project management
  • Warehouse experience
  • Forklift (10 years)

Certification

Driver's License

Timeline

Delivery Driver

A&B Distributors, Inc
07.2023 - 07.2024

Claims Specialist

Aetna, a CVS Health Company
09.2019 - 04.2023

Data Entry Clerk

GSM OUTDOORS
04.2018 - 02.2019

Collection Representative

United Auto Credit Corporation
06.2014 - 12.2016

Assistant Manager

Umbrella Financial services
11.2013 - 04.2021

Front Desk Agent

Avis
03.2010 - 11.2013

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L.G. Pinkston High School

General Course Studies - undefined

Tarrant County College

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Lazarrian Hope