Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lazarus Egwurube

Houston,TX

Summary

Detail-oriented master's student in [Texas southern university, Master of Science in computer science] with a strong foundation in IT principles and a passion for providing technical support. Seeking a help desk intern role to apply academic knowledge and gain hands-on experience in troubleshooting and customer service.

Overview

Work History

IT Engineer

APIN Public Health Initiatives
03.2021 - 08.2021
  • Provided technical support to faculty and staff members, resolving hardware and software issues.
  • Assisted in managing computer labs and ensuring they are equipped with up-to-date software.
  • Collaborated with the IT team to plan and execute IT-related events and workshops.
  • Conducted software installations and updates on university-owned devices.
  • Maintained inventory records for computer equipment and peripherals.

PROJECTS

  • Created and hosted a dynamic website for an NGO (non governmental organization) called “saving vulnerable adults”.
  • Understudying and remodeling the building network architecture, network cabling flow, material quantification, project plan and LAN based on building plan.
  • Implemented a network security project as part of the master's program, enhancing the organization's cybersecurity posture.
  • Collaborated with a team to set up and manage a virtual help desk for a nonprofit organization, improving user support efficiency.

Education

Master Of Science - Computer Science

Texas Southern University
Houston, TX

Bachelor Of Science - Computer Science

Bingham University
Abuja Nigeria
08.2022

Skills

  • Technical Troubleshooting
  • Customer Service
  • Problem Solving
  • Communication
  • Hardware and Software Support
  • Ticketing Systems (eg, Zendesk, JIRA)
  • Microsoft Office Suite
  • Basic Networking Concepts

Timeline

IT Engineer

APIN Public Health Initiatives
03.2021 - 08.2021

Master Of Science - Computer Science

Texas Southern University

Bachelor Of Science - Computer Science

Bingham University
Lazarus Egwurube