Experienced Property Manager with a current three-year track record overseeing senior and disability-focused affordable housing communities.(Elderly Bond/LIHTC) Three years of successful transportation brokerage account management/operations and a decade in technical and professional office roles. Recognized for cultivating strong client, coworker, and customer relationships. Skillfully combines industry expertise, scheduling, marketing, and strategic management to drive sustainable and profitable business partnerships. Demonstrates excellent research and administrative skills, delivering concise and impactful knowledge transfer. Effective collaborator in both independent and team settings, excelling in oral and written communication to elevate engagement.
Skills
Project Managementundefined
Work History
Property Manager
Income Property Management
Beaverton, OR
04.2023 - Current
Managing a multifamily 44-unit affordable housing low rise building (LIHTC)
Maintain positive relationships with residents, addressing their concerns, inquiries, and needs
Handle tenant complaints, disputes, and conflict resolution in a professional and empathetic manner
Coordinate move-in and move-out procedures, including inspections and security deposit refunds
Screen rental applications, conduct background checks, and verify income eligibility
Prepare lease agreements, ensure compliance with housing regulations, and explain lease terms to tenants
Collect rent payments, track delinquencies, and implement appropriate rent increase procedures in accordance with regulations
Oversee regular maintenance and repair activities, ensuring that the property is safe and well-maintained
Coordinated and supervised maintenance staff or contractors for repairs and improvements
Perform routine property inspections to identify issues and ensure compliance with health and safety standards
Stay up-to-date with local, state, and federal housing regulations, including fair housing laws and affordable housing program requirements
Ensure property operations adhere to all affordable housing program guidelines and reporting obligations
Completed final move-out walk-throughs with tenants to identify required repairs
Introduced prospective tenants to types of units available and performed tours of premises
Developed and implemented marketing strategies to increase occupancy rates
Verified income, assets, and expenses, and completed file tracking sheet for each applicant
Completed annual rent calculations using housing database software
Conducted regular inspections of both interior and exterior of properties for damage
Collected and maintained careful records of rental payments and payment dates
Site Administrator
Viridian Management
Portland, OR
01.2020 - 01.2022
Oversaw all daily office operations and equipment maintenance.
Maintain accurate records, documentation, and reports for audits and inspections., for a multifamily 120-unit low rise federal building
Onsite 24 hours contact for emergency maintenance and vendor contact
Identified community resources and networked with local officials to coordinate.
Collect payments and rents from tenants, budget and process finances weekly and monthly for operations
Managed staff of 12 people, operating in different service processes (Kitchen, Housekeeping, Maintenance)
Improved occupancy from 59% to 97%
Processed Move In / recertification paperwork and maintained compliance with county, state and federal requirements
HUD/Elderly Bond and LIHTC Experience
Experience with Yardi, Maintenance IQ, Tenant Tech, Kissflow.
Operations Manager
VIRTUOUS DISPATCH
Tullahoma, TN
01.2017 - 01.2020
Contributed to establishing a distributed team comprising six members, entrusted with the seamless execution of shipping and logistic strategies encompassing diverse Less-Than-Truckload (LTL) and intermodal freight services
Oversaw internal reorganization initiatives that elevated the company’s profile as a stand-alone startup E.g., spreadsheet development, increased O/O profits by 25%
Partnered with internal teams to ensure business developments meet timeline and compliance requirements
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Represented carriers in contract and fee negotiations
Processed analytics reports on Dept of Transportation heavy traffic lane research and violations
Managed multiple authorized motor carriers and dispatchers successfully.
Technical Advisor / Senior Technical Consultant
Xerox Corporation
Portland, OR
01.2016 - 01.2017
Addressed extreme customer service issues and provided Tier II advanced support
Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
Senior advisor for customer satisfaction concerns
Served as primary point of contact for triaging technical issues.
Provided technical support training
Received multiple employee of the month commendations for efficiency and professionalism.
Technical Advisor / Order Processing Specialist
Vesta Corporation
Portland, OR
01.2014 - 01.2016
Inbound call center payment processor and customer service representative for cell-phone services
Optimized customer experience by serving as the main point of contact for requests and questions
Senior advisor for customer satisfaction concerns
Received commendations for quality and expedient service.
Education
High School Diploma -
Hillsboro Highschool
Hillsboro, OR
05.2001 -
Overview
10
10
years of professional experience
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