Lazerick Wallace
Oak Park,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Staking and Located
Consumers Energy
02.2023 - Current
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
Customer Service Representative
Consumers Energy
04.2017 - 02.2023
- Independently resolves a variety of customer inquiries including but not limited to:
- Credit and collection calls
- Gas and electric emergencies
- Appliance repair calls
- Account correction calls
- Order fulfillment, billing rates, meter reading, new construction order, customer moving orders, distribution orders (investigate electric lines, stray voltage and forestry) and meter orders
- Enter new / update customer information into a computer-based system in order to process orders, forms and applications.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Document all call information according to standard operating procedures.
- Complete call logs and produce call reports.
Yard Foreman
Creative Brick Paving, Landscaping & Construction
04.2016 - 09.2016
- Supervise all yard operations for safety, quality, and efficiency.
- Receive materials and goods.
- Maintained an organized, clean yard.
- Manage and motivate the yard workforce ensuring efficient use of time.
- Ensure the safe loading/unloading of equipment
- Material handler and deliverer.
- Forklift and Hi-Lo Operator.
- Organized work orders received from dispatch.
- Supervised crews.
Floor Technician
Kroger
- 2015
- Perform cleaning and maintenance of all floors: tile, carpet, and brick flooring.
- Complete work assignments in a timely manner.
- Utilize the appropriate chemicals and supplies according to procedure.
- Use and maintain equipment properly.
- Operate and maintain all equipment correctly and safely.
- Observe safety precautions at all times, use safety signs “wet floor”.
- Ability to work without normal supervision.
- Reports safety hazards as appropriate.
Medical Records Clerk/Office Assistant
Wayne State University Physicians Group
03.2002 - 07.2015
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
Education
High School Diploma -
Murray Wright High School
Detroit, MI06.2001
Skills
- Organization
- Time Management
- Relationship Building
- Data Collection
- Report Generation
- Complaint Resolution
- Product Knowledge
- Account Updating
- Data Entry
- Equipment Control
- Workflow Optimization
Certification
Locate and Staking
Timeline
Staking and Located
Consumers Energy
02.2023 - Current
Customer Service Representative
Consumers Energy
04.2017 - 02.2023
Yard Foreman
Creative Brick Paving, Landscaping & Construction
04.2016 - 09.2016
Medical Records Clerk/Office Assistant
Wayne State University Physicians Group
03.2002 - 07.2015
Floor Technician
Kroger
- 2015
High School Diploma -
Murray Wright High School
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