La'Zerrick Fletcher
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Front End
McDonald's
03.2024 - Current
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Contributed to a positive work environment by actively participating in team meetings and initiatives.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Dog Breeder
Nava KYCB LLC
05.2021 - 01.2024
- Increased demand for puppies by building a positive online presence through social media and website updates.
- Streamlined administrative tasks such as registration paperwork processing or organizing vaccination schedules for all dogs under care.
- Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
- Promoted responsible pet ownership through providing resources on training methods, health maintenance protocols, and legal requirements.
- Improved customer satisfaction by providing comprehensive information on breed traits, care needs, and training tips.
- Achieved recognition within the breeder community for adherence to ethical standards and commitment to canine welfare.
- Maintained detailed records of each dog''s lineage and health history to ensure responsible breeding practices.
- Kept records of animal health, medical treatment and injections and growth progress.
Sales Associate/Assistant Manager
ShoePalace
08.2017 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Shiekh Shoes
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
No Degree - Sports Physical Therapy
Phoenix College Preparatory Academy
Phoenix, AZHigh School Diploma -
Shadow Mountain High School
Phoenix, AZ05.2017
Skills
- Strong Work Ethic
- Patience and resilience
- Customer Relationship Building
- Complaint Handling
- Professional Appearance
- Up-selling techniques
- Stress Tolerance
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
Timeline
Customer Service Front End
McDonald's
03.2024 - Current
Dog Breeder
Nava KYCB LLC
05.2021 - 01.2024
Sales Associate/Assistant Manager
ShoePalace
08.2017 - 05.2021
Sales Associate
Shiekh Shoes
10.2016 - 04.2017
No Degree - Sports Physical Therapy
Phoenix College Preparatory Academy
High School Diploma -
Shadow Mountain High School