Lazerricka Jackson
Hattiesburg,MS
Summary
I'm a very talented professional with 5 years of experience within retail and customer service. I have proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the company. I am recognized for motivating management team members to achieve their goals and fostering innovative work environments. I have enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. My clear understanding of each task and training skills has been very important and acknowledgeable. I am also motivated to learn, grow and excel within this career.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Shoe Dept. Encore
10.2019 - 08.2023
- Sales Associate (1 year)- assisted customers with helping find the best fit and comfortable shoes for them, customer satisfaction, excellent customer service
- Head key-holder/assistant manager (3 years)- instructed other staff members, trained new hires, assist head manager, solved issue, improved operations
- Cashier- make sure customers leave satisfied, check out customers, great communication skills
- Stocker- make sure stock is checked in and put out on the floor in a timely manner, correct price changes/sales, follow up on inventory
- Trainer- train new hires with each task within the store, great communication and personality skills, teach new tasks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Team Leader
Gatti Town
10.2018 - 07.2019
- Cashier- assist customers with leaving the store, make sure they are satisfied, excellent customer service, check out customers in a timely manner
- Buser- clean tables, mop floors, wash dishes, make sure store is cleanly satisfied
- Party Crew- plan parties, interact with kids, face paint, birthday songs, decoration, games
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Maximus Federal Services
10.2023 - Current
- Work with consumer/beneficiaries to find the best healthcare insurance plan for their needs using Healthcare.gov and Medicare.gov
- Using personality flexing skill to effectively help consumers/beneficiaries find a great fit on Marketplace or Medicare coverage.
- Work with agents/brokers to satisfy the consumer/brokers needs to have the best plan offered
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved consumer/beneficiaries complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both consumers/beneficiaries and the company alike..
- Enhanced consumers/beneficiaries satisfaction by promptly addressing concerns and providing accurate information and efficiently addressing and resolving Medicare-related inquiries.
- Processed policy updates and changes accurately, ensuring consumer/beneficiaries needs were met in a timely manner.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on consumers needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Education
Bachelor of Science - Mathematics
The University of Southern Mississippi
Hattiesburg, MS05.2025
High School Diploma
Simmons High School
Hollandale, MS05.2017
Skills
- Team management
- Communication skills
- Management/Leadership skills
- Relationship development
- Team building
- Secretary Assistant skills
- Organization
- Supervision
- Education
- Finance/Money Management
- Customer service skills
- Training skills
- Call center management
Timeline
Customer Service Representative
Maximus Federal Services
10.2023 - Current
Assistant Manager
Shoe Dept. Encore
10.2019 - 08.2023
Team Leader
Gatti Town
10.2018 - 07.2019
Bachelor of Science - Mathematics
The University of Southern Mississippi
High School Diploma
Simmons High School
Similar Profiles
Alexander LangelandAlexander Langeland
Sales Associate at Shoe Dept. EncoreSales Associate at Shoe Dept. Encore
Damon HuffmanDamon Huffman
Store Manager at Shoe Dept. EncoreStore Manager at Shoe Dept. Encore
Desiree' PearceDesiree' Pearce
Manger at Shoe Dept. EncoreManger at Shoe Dept. Encore
Sherry JenkinsSherry Jenkins
Store Manager at Shoe Dept. EncoreStore Manager at Shoe Dept. Encore
Mylasia MageeMylasia Magee
Electrical Apprentice at Strata Clean Energy LLCElectrical Apprentice at Strata Clean Energy LLC