LaZireya Goodwin
Bowdon,GA
Summary
Results-driven professional with extensive experience at Magna as a Final Quality Inspector, excelling in quality assurance and defect identification. Proven ability to enhance processes and train teams, leveraging excellent communication skills and attention to detail to achieve continuous improvement and exceed expectations. Proficient in CRM systems and committed to maintaining high standards.
Overview
4
4
years of professional experience
Work History
Final Quality Inspector
Magna
Carrollton, GA
06.2024 - 12.2024
- Conducted thorough inspections of final products for quality assurance.
- Collaborated with production teams to address quality concerns.
- Documented inspection results and maintained accurate records.
- Identified and reported defects to improve manufacturing processes.
- Trained new inspectors on quality standards and procedures.
- Attended daily meetings with production staff members to review current status of products being inspected.
- Provided feedback on inspection findings to production teams in order to ensure continuous improvement initiatives were implemented effectively.
Lead Customer Service Agent
Willis Towers Watson
REMOTE, GA
09.2022 - 12.2023
- Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
- Utilized company software to track customer requests and monitor response times.
- Trained new staff on customer service protocols and best practices for engagement.
- Achieved customer service goals and surpass customer expectations.
- Handled sensitive patient information in compliance with HIPAA regulations.
Clerk
Friendly's
Brunswick, Ga
06.2023 - 11.2023
- Automated deposits, payments, and documentation reports, reducing production time by 75%.
- Assisted over 100 customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.
- Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.
- Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.
- Handled cash transactions and provided accurate change to customers.
Machine Operator Technician
OA Logistics
Pooler, Georgia
08.2020 - 12.2022
- Collaborated with team members to streamline workflow processes.
- Trained new operators on safety protocols and equipment usage.
- Communicated with supervisors about any changes that need to be made during production runs.
- Performed regular preventive maintenance checks on all machinery including cleaning of machine parts.
- Recorded data on daily production sheets accurately detailing number of items produced each day.
- Monitored and observed production line to watch for pile-ups and jams.
Education
Diploma - Master Of Cosmetologist
Empire Beauty School
Savannah, GA12-2022
High School Diploma -
Brunswick High School
Brunswick, GA05-2018
Some College (No Degree) - Medical assistance
Fortis College
Smyrna, GASkills
- Excellent communication skills
- Proficient in CRM, SAP, Zendesk, and Salesforce systems
- Microsoft Word
- Attention to detail
- Data entry
- Record keeping
- Flexible to change
- Transcription
- Error identification
- Live chat support
- Administrative support
- Ability to thrive in a fast-paced environment
- Ability to multitask
- Time management
- Organized
- Detail-oriented
- Phone etiquette
- Escalation handling
- Project management
- Typing speed of 80 wpm
- Compliance training
- Defect identification
- Quality inspection
- Safety protocols
- Machine operation
- Inventory control
- Machinery operation
- Quality assurance
Accomplishments
Customer Service Certificate
5s Quality Award-Decostar
Timeline
Final Quality Inspector
Magna
06.2024 - 12.2024
Clerk
Friendly's
06.2023 - 11.2023
Lead Customer Service Agent
Willis Towers Watson
09.2022 - 12.2023
Machine Operator Technician
OA Logistics
08.2020 - 12.2022
Diploma - Master Of Cosmetologist
Empire Beauty School
High School Diploma -
Brunswick High School
Some College (No Degree) - Medical assistance
Fortis College