La Zoriah Winston
Houston,TX
Summary
Dynamic and adaptable professional with a proven track record in leadership and conflict resolution, honed across roles from Leasing Consultant at Villa Serena Communities to Manager at DD's Discounts. Excelled in enhancing tenant satisfaction and employee performance, demonstrating a keen ability to manage operations and train teams effectively. Skilled in both strategic oversight and fostering positive relationships, ensuring operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Villa Serena Communities
Houston, Texas
03.2024 - Current
- Maintained accurate records of correspondence with and from tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Promoted property to businesses in the local area through social marketing, phone calls, and email messages.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Encouraged prospective tenants to fill out applications after property tours.
- Processed lease renewals efficiently, ensuring tenant satisfaction and retention.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Documented lease violations to ensure compliance with community policies.
- Managed office operations independently on weekends.
Leasing Coordinator
Reserve at Westwood
01.2023 - 12.2023
- Facilitated lease renewal processes.
- Supplied prospective clients with necessary data before property showings.
- Performed pre-move-in inspections of all units.
- Efficiently managed work order submissions and maintenance requests.
Manager/ area supervisor
DD's Discounts
Houston, TX
07.2021 - 10.2022
- Scheduled, Trained, and mentored employees, using employee feedback to improve effectiveness and satisfaction
- Managed inventory to maintain optimal merchandise levels.
- Promote product knowledge through monthly staff meetings: Discuss new features and sales tips
- Encourage a respect of the brand and store within employees to boost morale
- Ensured the company's values, brand standards, procedures were met
- Conducted candidate interviews and supported new employee integration.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and reported issues to senior management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Prepared operations data to produce comprehensive reports to management.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Paraprofessional
Aldine ISD
Houston, TX
11.2020 - 08.2021
- Deliver assistance to 2 teachers and 15 students with special needs, Including those with mental and physical disabilities
- Teach and assist students individually and in small groups to reinforce learning concepts presented by teachers
- Present subject matter to students using lectures, discussions, and role- playing methods, improving standardized test scores of students
- Utilized different behavioral management techniques and strategies to promote desired behaviors
- Input student progress and day to day activities in district system
Barista
Starbucks
Houston, TX
04.2019 - 11.2020
- Created coffee orders
- Cleaned and maintained espresso machines, coffee grinders, and blenders
- Ran cash cards for drawer for over 100 cash and credit transactions a day
- Open and closed cash drawers
- Reconciled all errors by close of business
- Ensured store was open/ closed properly, by cleaning, organizing, and completing inventory
- Assured customer satisfaction by presenting great customer service, and ensuring orders were precise
Education
High school diploma -
Cypress Creek High School
Houston, TX05.2019
Skills
- Hardworking Individual with experience in Leadership, Conflict resolution and Management
- Adaptable and focused in any work setting
- Complete tasks in a prompt yet diligent manner
- Willing to learn and train others
- Punctual, fast-learning, and goal-oriented
Timeline
Leasing Consultant
Villa Serena Communities
03.2024 - Current
Leasing Coordinator
Reserve at Westwood
01.2023 - 12.2023
Manager/ area supervisor
DD's Discounts
07.2021 - 10.2022
Paraprofessional
Aldine ISD
11.2020 - 08.2021
Barista
Starbucks
04.2019 - 11.2020
High school diploma -
Cypress Creek High School
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