Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lisa Barker

Lisa Barker

Elmhurst,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Administrative Assistant / Accounts Payable /Customer Service Representative

INDUSTRIAL TOOL PRODUCTS
03.2022 - Current
  • Accounts Payables duties, Create Quotes, Enter orders, and emphasis on customer service
  • Entered figures using 10-key calculator to compute data quickly.
  • Input financial data and produced reports using Prophet 21.
  • Review and prepare vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Research pricing and ETA's on customer portals and through prophet 21
  • Follow up with all customers for ship dates and pending issues
  • Enter all Accounts Payables for inventory and expenses through Prophet 21/ERP system
  • Deposit incoming checks through CIBM electronic banking system
  • Administrative duties include ordering supplies, maintain inventories
  • Updated account information to maintain customer records.
  • Assisted manager in conducting internal audits to analyze findings.
  • Run various reports through Prophet 21
  • Create forms and documents through Microsoft suites and foxit, and or adobe
  • Train new employees as needed.
  • Customer Service Sales Representative duties, Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Managed incoming calls each day with utmost professionalism and knowledgeable service.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Administrative Assistant

G&K-VIJUK INTERNATIONAL
01.2018 - 01.2022
  • Create Quotes and Estimates using Word /Excel /Adobe
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Ordered and Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for various departments.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Create Purchase Orders for sales department
  • Scanning/Faxing/Emails/Invoicing
  • Organize closets, supply rooms
  • Organize travel for Sales team employees through Expedia or direct sites
  • Print and bind meeting materials
  • Receive/send UPS/FedEx and UPS and distribute accordingly
  • Upkeep employee breakrooms and conference rooms
  • Order food for meetings and setup/take down
  • Sage Act database
  • Assist in emailing accounts payables Invoicing/statements to customers.
  • Executed record filing system to improve document organization and management
  • Processed customer orders accurately and within agreed timeframes to meet service standards
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted coworkers and staff members with special tasks on daily basis

Administrative Assistant II / Director of First Impressions

CHANGE HEALTHCARE
01.2017 - 01.2018
  • Create documents-brochures-reports using Word /Excel/Publisher/Adobe
  • Scanning/Faxing/Emails/Invoicing
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Escort vendors, Organize closets, supply rooms
  • Schedule classes/luncheons/dinners for Employees/Chief and or Director
  • Organize travel for Executive level employees through Travizon/DEEM
  • Expense reports through Oracle
  • Set up meetings and meeting rooms
  • Supply temp badges and handle requests for Permanent Office and Building badges
  • Print and bind meeting materials
  • Receive/send UPS/FedEx and UPS and distribute accordingly
  • Upkeep executive kitchen, employee break room and
  • Management break room (clean, supplies and make coffee)
  • Order food for meetings and setup/take down
  • Town Hall meetings
  • Ordered/Restocked supplies for 170+ employees in/out of office and placed purchase orders to maintain adequate stock levels.
  • Initiated Christmas design and install/take down on all trees in-house through-out facility

Executive Administrative Assistant

BENSENVILLE FIRE PROTECTION DISTRICT
01.2014 - 01.2017
  • Cycle/Excel/Publisher/Adobe
  • Create documents-brochures-reports, Benefits/Hazmat/ packets and bind for students using Word/Live
  • Issue refunds for ambulance billing
  • Scanning/Faxing/Emails/Invoicing
  • (1) Created Landscape Design (2) Office Design
  • Website Maintenance through Word Press
  • Accounts Receivable/Payable
  • Answer phones and direct calls accordingly
  • FOIA Officer/Notary Public
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Implemented updated policies and practices for organization and monitored effect.
  • Handled confidential and sensitive information with discretion and tact.
  • Schedule classes/luncheons/dinners for
  • Employees/Chief and or Director
  • Microsoft Office 365 Word, Publisher, and Excel
  • Pull Fire reports and send them to requester via Fire House Program
  • Systematically arrange and file invoices and other documents
  • Reconcile and audit bank receipts/statements
  • Research discrepancies with invoices from customers and rectify
  • Report/pay/maintain contributions Transamerica Employee Retirement Benefits
  • Organize and maintain office files
  • Order office supplies and distribute/organize accordingly / frugal pricing through research
  • Use scale for weights, print postage through Dymo program
  • Sort and distribute incoming mail
  • Payroll - enter time/maintain employee records/rates/run reports through Paylocity
  • Meeting Minutes
  • Report contributions to Transamerica as well as IMRF Pension for all employees.

Records Administrative Specialist

HSBC
01.2001 - 01.2009
  • Previous work history prior to 2009 – please ask if needed


Education

No Degree - Horticulture Landscape And Floral Design

College of Du Page
Glen Ellyn, IL

2007 MOS Certified - Administrative Professional Program

Computer Training Source
Schaumburg

Skills

  • Accounts Payable / Invoice Coding
  • Customer service and assistance
  • Microsoft Office
  • Inventory databases
  • General office skills
  • Invoicing/Statements
  • Strong organizational and attention to detail
  • Adobe Acrobat DC
  • Oracle (expense reports) 360 Facility (work orders)
  • Fire House (fire and incident reports) Fire Recovery (billing) FOIA and notary
  • Quality control/Auditing
  • Answer phones and assist customers with inquiries /direct accordingly
  • Scanning, Faxing, Copying
  • Created training manuals, benefits (medical) packets/ forms /binding
  • Word Press-maintained website
  • International and Domestic Travel arrangements for sales team
  • Purchase Orders Quotes
  • Project Management File Management

Certification

Microsoft Office Specialist 2007 Certified

Timeline

Administrative Assistant / Accounts Payable /Customer Service Representative

INDUSTRIAL TOOL PRODUCTS
03.2022 - Current

Administrative Assistant

G&K-VIJUK INTERNATIONAL
01.2018 - 01.2022

Administrative Assistant II / Director of First Impressions

CHANGE HEALTHCARE
01.2017 - 01.2018

Executive Administrative Assistant

BENSENVILLE FIRE PROTECTION DISTRICT
01.2014 - 01.2017

Records Administrative Specialist

HSBC
01.2001 - 01.2009

No Degree - Horticulture Landscape And Floral Design

College of Du Page

2007 MOS Certified - Administrative Professional Program

Computer Training Source

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