Latoya Lee
HR Benefits and Payroll Specialist
Valdosta,GA
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Summary
Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process. Offering more than 10 years of documenting and reporting changes in relation to benefits. Composed, talented and considered effective team player. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
6
6
years of professional experience
Work History
HR Benefits and Payroll Specialist
Conduent
Secaucus, NJ
07.2022 - Current
- Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Coordinated submission and processing of life insurance claims.
- Checked employees' benefits enrollment for accuracy and inputted all data into AIS, ADP, SAP and Workday.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
HR Generalist/Eligibility Specialist
Programs For Parents
Newark, NJ
07.2022 - 11.2022
- Educated parents on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Office Manager
Lee Tech Consultants
Newark, NJ
09.2012 - 02.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Prepared meeting rooms and materials and recorded important information.
- Developed standard operating procedures for all administrative employees.
- Delivered performance reviews, recommending additional training or advancements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Compared vendor prices and negotiated for optimal savings.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
Bachelor of Arts - Business Administration
Skills
- Program Requirements
- Service Quality
- Networking and Partnership Development
- Applicant Qualification
- Performance Appraisal
- Employment Data Tracking
- Office Organization
- Job Analysis
- Work Complaint Handling
- Benefits Explanations
- Procedures Compliance
- Ongoing Assistance
- Customer Inquiries
- Policy and Procedure Writing
- Employment Recordkeeping
- Health Saving Accounts
- Leave of Absence Transitions
- Equal Employment Opportunity (EEO)
- In-Person and Telephone Interviewing
- Employee Hiring
- Employee Benefits Laws
- New Employee Enrollment
- Customer Care
- Compensation and Benefits
- Customer Service Process Improvement
- Employee Orientation
- Payroll and Benefits Administration
- Microsoft Excel
- Claim and Billing Resolution
- Health Plan Benefits
- Program Options
- Open Enrollment
- Clerical Support
- Team Meetings
- Verbal and Written Communication
- Proactive Communication
- Remote Conferencing and Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Benefits and Payroll Specialist - Conduent
07.2022 - Current
HR Generalist/Eligibility Specialist - Programs For Parents
07.2022 - 11.2022
Office Manager - Lee Tech Consultants
09.2012 - 02.2018
Katherine Gibbs College - Bachelor of Arts, Business Administration
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