L. Breon Bailey
Florence
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Clinic Manager/Community Outreach Director
Medical University Of South Carolina
06.2024 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Improved patient satisfaction through effective communication and compassionate care.
- Coordinated large-scale events to raise awareness of organization''s mission, engage supporters, and secure funding for programs.
- Collaborated with leadership on the development of long-term goals for community outreach efforts.
Manager, Patient Flow, Telemetry and Remote Sitter
McLeod Regional Medical Center
07.2022 - 06.2024
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Troubleshot and resolved complex customer service issues to enhance patient and family experience
- Delegated work to staff, setting priorities and goals
- Maintained adequate staffing to meet objectives within budget
- Recruited and hired qualified candidates to fill open positions
Interim Manager, Physician Access/ Transfer Center
McLeod Regional Medical Center
02.2022 - 07.2022
- Accountable for leading a team of professionals responsible for the assessment, planning, facilitation, care coordination and transfer of patients into McLeod Regional Medical Center in order to provide appropriate clinical care
- Ensure the necessary resources, tools and equipment are in place to execute patient flow safely, reliably and consistently,24/7/365
- Ensure that each shift had the appropriate number of nurses and bedboard staff to serve the needs of our patients, physicians and those in need of McLeod Regional Medical Center
- Make sure that the Physician Access/Transfer Center complied with policies and procedures for McLeod Regional Medical Center and McLeod Health
Patient Placement Coordinator
McLeod Regional Medical Center
07.2019 - 02.2022
- Serves as primary representative of McLeod Health Physician Access Center; Provides physicians, patients and families with patient placement services provided by McLeod Regional Medical Center
- Act as Interim Director in the absences of Director
- Initial bed requests, transfer bed requests, assurance of timely bed assignment, communication with EVS to assure bed availability, coordination of patient flow activities
- Serve both the external customers of the patients and physicians, but also server the internal customers of the departments of all three medical centers and outlying facilities
Call Center Supervisor
EmployReward Solutions
01.2018 - 07.2019
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
- Managed15 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity
- Trained new employees on processes to promote productivity team-wide
Medical Surgical Technician
McLeod Regional Medical Center
06.2012 - 07.2019
- Determined quality of care provided to patients through careful assessment of medical documentation
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Restocked unit frequently with necessary medical supplies
- Collected and labeled specimens to prepare for delivery to laboratory
Education
Bachelor of Arts - Business Administration
Ashworth College
Norcross, GA01-2024
High School Diploma - undefined
South Florence High School
Florence, SC01.2012
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Healthcare administration
- Patient flow optimization
Timeline
Clinic Manager/Community Outreach Director
Medical University Of South Carolina
06.2024 - Current
Manager, Patient Flow, Telemetry and Remote Sitter
McLeod Regional Medical Center
07.2022 - 06.2024
Interim Manager, Physician Access/ Transfer Center
McLeod Regional Medical Center
02.2022 - 07.2022
Patient Placement Coordinator
McLeod Regional Medical Center
07.2019 - 02.2022
Call Center Supervisor
EmployReward Solutions
01.2018 - 07.2019
Medical Surgical Technician
McLeod Regional Medical Center
06.2012 - 07.2019
High School Diploma - undefined
South Florence High School
Bachelor of Arts - Business Administration
Ashworth College
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