L'BRITTANY GOLSTON
Shreveport,US
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Office Clerk/Receptionist
Alvin's Delivery and Moving Service
10.2023 - Current
- Take payments for Deliveries and Moves
- Communicate to vendors through email, phone calls, and fax
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Cashier/Deli Clerk
Dixie Mart
07.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Concentrix
03.2022 - 06.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stocking/Inventory
The Adecco Group
11.2020 - 12.2022
- Oversaw inventory management, maintaining optimal stock levels to meet customer demand without overstocking.
- Maintained an organized sales floor by regularly restocking inventory and updating displays according to seasonal trends.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Responded quickly to changes in promotional events or inventory needs, adapting stocking priorities accordingly.
Machine Operator
Voith Paper
07.2013 - 10.2020
- Complied with company and OSHA safety rules and regulations
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Kept detailed production records and identified hold-ups
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Used precision measuring tools, micrometers and calipers to meet required product specifications
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Stocker
Walmart
01.2011 - 07.2013
- Maintained effective team member communication
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Criminal Justice -
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Southwood High School
Shreveport, LA05.2010
Skills
- Effective Written and Verbal Communication
- Microsoft Office
- Telephone Etiquette
- Customer Data Confidentiality
- Safety Awareness
- Precision Measuring Instruments
- Machining
- Customer service
- Forklift
- Typing
- Merchandising
- Assembly
- Cash handling
- Front desk
- Windows
- Sales
- Technical support
- Operating systems
- Cooking
- Maintaining records
- Data Entry
- Data Management
- Verbal Communication
- Inventory Control
- Administrative Support
- Team Collaboration
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Clerk/Receptionist
Alvin's Delivery and Moving Service
10.2023 - Current
Cashier/Deli Clerk
Dixie Mart
07.2023 - 11.2023
Customer Service Representative
Concentrix
03.2022 - 06.2023
Stocking/Inventory
The Adecco Group
11.2020 - 12.2022
Machine Operator
Voith Paper
07.2013 - 10.2020
Stocker
Walmart
01.2011 - 07.2013
High School Diploma -
Southwood High School
Criminal Justice -
Bossier Parish Community College
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