Lauren Buckwalter

• Deliver top-notch administrative support to office staff, promoting excellence in office operations.
• Run and send out weekly and monthly sales reports.
• Reformat, edit, and retype candidate resumes for recruiters.
• Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinate and schedule meetings and conference calls to for senior staff.
• Restock supplies and place purchase orders to maintain adequate stock levels.

• Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
• Conducted financial consultations with patient and set up payment plans.
• Assisted the orthodontist in gathering chief concerns, took photos and x-rays, and helped patients determine optimal treatment options.
• Functioned as team leader and organized all treatment and placement activities.
• Frequently met and surpassed monthly production goals set forth by management.

• Scheduled and confirmed appointments
• Answered and directed incoming calls, including urgent emergency calls, using multi-line telephone system
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
• Opened and closed cash drawer daily and took customer payments via cash, check, and credit card.

• Recruited and hired qualified candidates to fill open positions
• Trained employees on additional job positions to maintain coverage of roles
• Ordered and kept stock of food supplies.
• Maintained food safety requirements.
• Scheduled, promoted, and coordinated events for parties and non-profit organizations with the assistance of Pottstown Borough's Parks and Recreations Director.

• Successfully sold storage units and promoted insurance, add-ons, and upgrades.
• Completed paperwork, filing, and monthly reports.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.

• Managed work according to tight project timelines and high quality standards.
• Generated lists of companies that aligned with our medical devices and coordinated with the sales team to contact them.
• Added contact information and detailed company information into CRM.

Confirmed employee timecards, completed insurance verifications, and entered severance agreements into the system.

Filed all paperwork and important documents.

Fielded customer complaints and queries, fast-tracking them for problem resolution.