L.C. Addison II
Tolleson,AZ
Summary
Policy professional with strategic mindset and history of impactful policy formulation and implementation. Possesses strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Known for analytical abilities and effective communication, consistently driving team success.
Overview
12
12
years of professional experience
Work History
Division Policy Manager
State of Arizona, DES
02.2022 - Current
- Oversight of process of policy and strategic plan creation
- Development and implementation of policy research and analysis strategies
- Provision of consultation to government departments, executive leaders, and other stakeholders
- Provided expert guidance to senior leadership on matters related to policy formulation and execution.
- Managed policy projects from inception to completion, meeting deadlines and achieving objectives.
- Developed strong relationships with external partners for collaboration on key policy initiatives.
Administrative Services Officer II
State of Arizona, DES
10.2017 - 02.2022
- Served as Acting Policy Manager
- Created current Quality Audit process and documentation template
- Used Arizona Management System guidelines to help the Policy Unit post a 72% reduction in the Audit Response timeframe
Local Office Manager
State of Arizona, DES
10.2015 - 10.2017
- Led the transition of Site 793C from the Change Processing Center to a high-functioning call center
- Created the current onboarding process used by the 723C Onboarding office
- Consistently met or exceeded established metrics for FAA offices
Staff Development Manager
State of Arizona, DES
04.2015 - 10.2015
- Created training to address expansion of duties for call center staff
- Designed visual aids to supplement call center training
- Developed call center phone training and quality assurance checklist
- Managed new employee orientation training process for more than twenty employees each year.
Program Services Evaluator IV
State of Arizona, DES
02.2014 - 04.2015
- Aided in the development of 8-10 employees
- Provided and documented on-the-job training for new and current staff
- Conducted monthly performance reviews
Program Services Evaluator I
State of Arizona, DES
02.2013 - 02.2014
- Processed applications for public assistance benefits
- Met or exceeded all call center metrics as a call center agent
- Selected as a participant in call center projects
- Created call center phone scripting
Education
Bachelor’s Degree - Business Administration, Public Administration
Southern New Hampshire University
Manchester, NH11.2023
Skills
- Strategic Leadership
- Operational Excellence
- Innovative Training
- Legislative analysis
- Policy analysis
Corecompetencies
- Strategic Leadership, Spearheaded the transition of the FAA Site 793C from a processing center to a high-performing call center
- Operational Excellence, The FAA Policy Team’s Audit Response timeframe was reduced by 72% using Arizona Management System guidelines
- Innovative Training, Designed and rolled out comprehensive training programs and processes across various roles
Timeline
Division Policy Manager
State of Arizona, DES
02.2022 - Current
Administrative Services Officer II
State of Arizona, DES
10.2017 - 02.2022
Local Office Manager
State of Arizona, DES
10.2015 - 10.2017
Staff Development Manager
State of Arizona, DES
04.2015 - 10.2015
Program Services Evaluator IV
State of Arizona, DES
02.2014 - 04.2015
Program Services Evaluator I
State of Arizona, DES
02.2013 - 02.2014
Bachelor’s Degree - Business Administration, Public Administration
Southern New Hampshire University
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