L. Crystal Galvan
Berwyn
Summary
Dynamic and Reliable Administrative Professional
Bringing over 18 years of hands-on expertise in medical office operations and 20+ years of delivering exceptional customer service. Bilingual in English and Spanish, with a proven ability to streamline workflows, support clinical teams, and foster positive patient and client experiences. Passionate about contributing to high-performing healthcare or administrative environments through strong organization, compassionate communication, and a results-driven work ethic. Recognized for consistency, integrity, and a commitment to excellence in every role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant /Surgical Coordinator
Metro Chicago Surgical Oncology
Berwyn
06.2022 - Current
- Coordinate surgical scheduling with surgeons, anesthesiologists, and nursing teams.
- Handle insurance verification, billing, and pre-authorizations.
- Provide front-desk support, manage EMRs, and handle medication orders.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or physician assistant.
- Provided assistance with post-operative care plans according to physician's orders.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
Administrative Assistant
Gold Umbrella Realty
Berwyn
02.2020 - 02.2024
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Prepared comparative market analysis of properties in order to establish fair pricing for listings or purchases.
- Coordinated open houses and showings for potential buyers and sellers.
- Followed up with prospects throughout sales processes to offer assistance.
Surgical Medical Assistant
Suburban Surgical Associates
Berwyn
11.2014 - 02.2020
- Supported surgeons with pre/post-operative care and in-office procedures.
- Scheduled surgeries, maintained EMRs, and educated patients on aftercare.
- Provided assistance to surgeons with patient positioning, draping, and preparation of operative sites.
- Gathered and passed instruments to surgeon during operation.
- Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Assisted with minor office procedures such as suture removal, incision checks, biopsies.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Prepared specimens for laboratory analysis according to established protocols and guidelines.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
Lead Medical Assistant
Heart Care Centers of Illinois
Berwyn
02.2012 - 11.2014
- Assisted nine cardiologists with patient diagnostics, vitals, and EMR updates.
- Managed prior authorizations and emergency care response.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Guided patients to room, obtained medical history, recorded vital signs, and entered information for physician to review.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Supervised, trained and coached team of 4 medical assistants.
Education
Certificate/Diploma - Medical Assisting
Illinois School of Health Careers
Chicago, IL01.2007
Skills
- Phlebotomy
- Vital Signs
- Injections
- Triage
- Post operative care
- EMR Entry
- Epic
- EClinicalWorks
- Insurance Verification
- Medical Scheduling
- ICD-10
- HIPAA
- Microsoft Office
- Excel
- Outlook
- Word
- FileMaker
- 60 WPM Typing
- Bilingual (Spanish/English)
- Professional Phone Etiquette
- Training
- Impeccable Customer Service
History
Bilingual (English/Spanish) Administrative Medical Office Professional with extensive experience in surgical coordination, insurance verification, patient relations, and comprehensive office support. Known for delivering high-quality service in fast-paced clinical settings through strong attention to detail, professionalism, and multitasking ability. Proficient in leading EMR systems including Epic, eClinicalWorks, Medics Elite, Medics Doc Assist, and Athena. Certified in Basic Life Support (BLS) and well-versed in HIPAA compliance, ICD-10 coding, and patient triage. Recognized for reliability, initiative, and a consistent commitment to enhancing both patient care and administrative efficiency.
Certification
- CPR Certification
- Colo-Rectal Surgical Coordinator (Pre/Post-op coordination and testing)
- Phlebotomy
- BLS
Community Service
Increase the Peace Chi, Chicago, IL, 04/01/20, Present, Supporting youth empowerment and community outreach for violence prevention.
Timeline
Medical Administrative Assistant /Surgical Coordinator
Metro Chicago Surgical Oncology
06.2022 - Current
Administrative Assistant
Gold Umbrella Realty
02.2020 - 02.2024
Surgical Medical Assistant
Suburban Surgical Associates
11.2014 - 02.2020
Lead Medical Assistant
Heart Care Centers of Illinois
02.2012 - 11.2014
Certificate/Diploma - Medical Assisting
Illinois School of Health Careers