Summary
Overview
Work History
Skills
Accomplishments
Education
Timeline
Generic

La'Quita Freeman

Office Manager/Executive Assistant
Richardson,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Substitute Teacher

Kokua Education
Dallas, TX
04.2021 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Helped students develop life-long learning skills and good study habits.
  • Developed rules and set goals to maintain order in classroom.
  • Provided instruction for students in core subject areas.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Worked with principal's office on disciplinary and safety issues.

Hostess/Server

Postino WineCafe
Dallas, TX
04.2021 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Teacher Assistant

CENTER FOR CREATIVE CHILDREN
Annapolis Junction, MD
11.2018 - 03.2020
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
  • Promoted physical, mental and social development using classroom games and activities.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Worked under direction of licensed teacher in and outside of classroom.

Cashier

Firehouse Subs
Gambrills, MD
10.2017 - 10.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Teacher Assistant

Kiddie Academy
06.2016 - 10.2016
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Promoted physical, mental and social development using classroom games and activities.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Worked under direction of licensed teacher in and outside of classroom.

Receptionist

LDK Tax Services
Dallas, TX
05.2011 - 08.2013
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept records in CRM to maintain customer data.

Receptionist/Office Assistant

FREEMAN AND ASSOCIATES Law Firm
Dallas, TX
01.2012 - 05.2013
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.


Skills

  • Adaptable
  • Verbal and written communication
  • Elementary education
  • Creative problem solving
  • Safety awareness
  • Group and individual instruction
  • Disciplinary procedures
  • Student records management
  • Instructional technology
  • Relationship building and management
  • Lesson implementation
  • Organizational abilities

Accomplishments

Certifications and Licenses:


  • Principles of Behavior Management
  • Classroom Management: Dealing with challenging toddler behaviors
  • Dealing with Conflict and Stress in the Early Care and Education Workplace
  • Helping Children Cope with Divorce and Death
  • CPR & First Aid


Education

Associate of Science - Accountant/Business Administration

Eastfield College
Mesquite, TX

High School Diploma -

Hillcrest High School
Dallas, TX

Timeline

Substitute Teacher

Kokua Education
04.2021 - Current

Hostess/Server

Postino WineCafe
04.2021 - 09.2021

Teacher Assistant

CENTER FOR CREATIVE CHILDREN
11.2018 - 03.2020

Cashier

Firehouse Subs
10.2017 - 10.2018

Teacher Assistant

Kiddie Academy
06.2016 - 10.2016

Receptionist/Office Assistant

FREEMAN AND ASSOCIATES Law Firm
01.2012 - 05.2013

Receptionist

LDK Tax Services
05.2011 - 08.2013

High School Diploma -

Hillcrest High School

Associate of Science - Accountant/Business Administration

Eastfield College

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La'Quita FreemanOffice Manager/Executive Assistant