L. Danielle Carney-Hogue

• Support for the Terminal Automation Modernization/Replacement Office in the External Funding Programs Initiative. The Group is responsible for managing the External Programs across the Implementation and Systems Engineering groups for both Internal and External customers.
• As a consultant to the Department of Aviation, obtained FAA security clearance
• Developed and maintained Service Level Agreements (SLAs) as part of the TAMR External Funding Initiative.
• Facilitated review and coordinated with Internal and External TAMR PO SMEs on updates for Service Level Agreements (SLAs).
• Developed and managed summary documentation associated with monitoring statuses of SLAs.
• Developed and managed the SharePoint document that united two different portions of the Service Level Agreement process to decrease redundancy and improve efficiency.
• Analyzed unstructured information to derive key insights.

• Primary objectives were to develop, write and edit processes, standard operating procedures, instructions, how to documents, etc. to help team members, users, stakeholders, etc. locate and understand the organization’s processes more easily.
• Analyzed current processes and helped to map out new processes.
• Developed documentation templates for writing procedures and processes.
• Created information architecture to format content and method of distribution.

Payment Plan Account Representatives provide knowledgeable support to State Farm Agents and help them service their customers through billing and payment plans. The Representatives are a valuable asset in improving the Agent experience by helping them understand the details of their customer’s bill and handle any changes.

• Set up and manage new and existing accounts
• Perform routine and complex maintenance of SFPP accounts
• Review and handle insurance policy changes and transfers
• Use judgment, reasoning, and critical thinking to assist agents
• Use strong analytical and research skills in order to research and problem-solve any issues with the customer’s account for the agent.

• Stellar Services is an IT services firm specializing in Information sharing and knowledge management. As the Client Relations manager, responsible for building relationships with new agencies, partners, and companies to support project development throughout the Southeastern United States.
• Plan, develop, perform, and supervise business development and strategic marketing efforts for the acquisition of new projects.
• Facilitate sales opportunities and growth through research, relationships, calls, conferences, and presentations.
• Participate in related industry tradeshow activities to identify, coordinate, and meet with prospective clients
• Nurture and develop relationships with other industry vendors at the local, and state levels to indentify leads and teaming opportunities
• Liaise with our proposal team to identify and design both cost and technical project proposals for existing clients as well as new prospects throughout the RFI, RFQ, and RFP process.

• Provided support to initiatives and programs through community engagement. Also provided information on programs and services available to the community as well as citywide activities and procedures.
• Also, responsible for fostering an ongoing partnership by serving as a liaison between the community and the office of the Council President.

• Managed, planned, and facilitated various projects including trade shows and internal training events.
• Managed sensitive and critical information for the company including presentations, financials, and various other projects.
• Managed two to four employees to meet the goals and objectives set forth for the project.
• Some of the Assistant duties included setting up meetings, organizing the agenda, and location.

• Responsible for analyzing and preparing cost reports using Primavera, MS Project, and Crystal Reports. These reports included cost analysis, forecasts, and program level cost trend. The reports were prepared and distributed monthly.
• Extensive knowledge of the methods, techniques, and principles of project management.
• Coordinate with program and project teams to identify cost impacts of proposed changes as well as monitor management of change process
• Handle the tasks of supporting project control leads and project service managers on assigned projects and programs on cost management and control matters

• Responsible for facilitating the preparation, distribution, and maintenance of contract documents required for the program (Sealed bids, Requests for Proposals, Reimbursable Agreements). Also drafted and coordinated change orders with the Construction Manager and Law Department.
• Prepared legislative materials and updated numerous status reports in support of the Planning and Development Bureau.
• Wrote Legislation and Amendments for the Program.
• Coordinates and tracks contracts, amendments, contract closeout documents, and change order documents.
• Prepares and maintains reports for contracts both in the pre-award stage and during the length of projects.
• Interact with governmental agencies throughout the procurement process.

• Administered the TimeControl Software system for the program. In this role, I was responsible for all day-to-day requests, as well as system enhancements, outages, and improvements.

• As a member of the Program Controls Group, responsible for compiling and verifying all cost information from the Enterprise Program Management System (EPMS) and schedule information from Primavera P6 relating to the various elements of the project.
• This information is then formatted into various forms and used to produce reports for both internal and external customers.
• Also served as a backup Cost/Schedule Engineer, the Policy/Procedure coordinator for the Program Controls Department, and as the backup Administrator for Primavera Contract Manager Software.