Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lainhart Daves

Nashville,TN

Summary

Energetic and people-focused professional with a demonstrated history of success in customer care, sales, and communications. Dedicated to cultivating positive client relationships and driving sales growth through a dynamic and engaging approach. Excited to bring vibrant energy, strong interpersonal skills, and strategic mindset to a collaborative team environment. Seeking a challenging role to utilize my passion for connecting with people to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Sales Project Specialist

SmileDirectClub
08.2020 - 12.2023
  • Increased sales revenue 30% in international market by coaching customers through financing process
  • Boosted customer satisfaction 20% and closing rates 5% by writing, enhancing and effecting scripts used by sales team
  • Maintained customer approval throughout their treatment plan via ,multiple interactive communication platforms allowing for increased productivity and consistent goal achievement

Communications Coordinator

SmileDirectClub
07.2018 - 03.2020
  • Developed and launched inaugural online knowledge base for Contact Center employees resulting in reduced handle time and improved customer satisfaction
  • Created and implemented up-beat training videos to drive sales, showcase industry trends, and communicate product information and marketing promotions
  • Modernized knowledge based content as company grew with evolving software
  • Collaborated with senior leaders providing creative communications solutions to drive results across multiple programs and boost company culture
  • Promoted SmileDirectClub to local community by establishing community outreach programs and to attract new talent by participating in job fairs

Sales Retention Specialist

SmileDirectClub
01.2017 - 07.2018
  • Managed accounts of retained clients to secure customer satisfaction and continued business
  • Met with existing customers to discuss dissatisfactions and provide optimal solutions

Customer Care Specialist

SmileDirectClub
09.2016 - 01.2017
  • Answered all phone calls and emails in timely manner with enthusiasm and true adherence to each case
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns
  • Directed customers to appropriate departments for additional support

Education

Bachelor of Arts -

The University of Mississippi
Oxford, MI
05.2015

Skills

    • Customer Service
    • Document360
    • E-Learning
    • Graphic Design
    • Instructional Design
    • Microsoft Sharepoint
    • Outbound Dialers
    • Photoshop
      • Quality Assurance
      • Relationship Management
      • Sales
      • Salesforce Health Cloud
      • Training Development
      • Relationship Management
      • Quality Assurance

Accomplishments

  • Recognized as SmileDirectClub Employee of the Month June 2018
  • Co-Anchored "Truth News," a company-wide monthly video newsletter
  • Helped coordinate and implement special event promotions including job fairs and community outreach at professional sport events and concerts to promote the company
  • Addressed entire upper management on my personal career development in a brainstorming session to help improve the overall process for fellow team members
  • Spent a week training and coordinating new operational methods with the SmileDirectClub team in Costa Rica

Timeline

Sales Project Specialist

SmileDirectClub
08.2020 - 12.2023

Communications Coordinator

SmileDirectClub
07.2018 - 03.2020

Sales Retention Specialist

SmileDirectClub
01.2017 - 07.2018

Customer Care Specialist

SmileDirectClub
09.2016 - 01.2017

Bachelor of Arts -

The University of Mississippi

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Lainhart Daves