L. Dawn Matherly

• Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
• Processed payments from customers using cash, credit cards or checks.
• Provided administrative support to management team when needed.
• Monitored customer accounts for overdue payments or discrepancies.
• Researched customer complaints or billing issues as necessary.
• Greeted customers and provided assistance with inquiries.
• Scheduled appointments for clients and staff members.
• Sorted and distributed incoming mail to appropriate departments or individuals.
• Answered incoming calls, responded to voicemails and transferred calls as needed.
• Assisted with the preparation of daily bank deposits.
• Assisted with special projects as assigned by supervisor.
• Performed data entry of patient information into computer systems.
• Maintained a clean front office environment including lobby area.
• Collected copays and account balance payments and updated account records.
• Maintained inventory of office supplies, ensuring availability and cost-effectiveness.
• Welcomed visitors and determined nature of business to announce to appropriate personnel.
• Welcomed large volume of guests and improved overall customer service.
• Handled email and mail correspondence, ensuring prompt and accurate information distribution.
• Conducted data entry tasks with high accuracy, maintaining integrity of information.
• Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
• Greeted and directed visitors, creating a welcoming office environment.
• Processed and filed paperwork, maintaining accurate and up-to-date records.
• Coordinated front office activities, enhancing operational efficiency.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Managed billing and payments, ensuring accurate financial transactions.

• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Onboarded new employees in time reporting and payroll systems.
• Managed payroll for temporary, hourly, and salaried employees.
• Established employee payroll files and updated existing files with new information.
• Calculated accurate wages, including overtime, salary increases and bonuses.
• Protected payroll operations and maintained employee confidence by keeping information private.
• Managed weekly payroll duties and submitted data to payroll contractor.
• Classified, sorted, and filed correspondence, articles, records, and other documents.
• Calculated employee leave time by comparing available hours against listed hours.
• Organized filing system for customer records and documents.
• Answered incoming calls, responded to voicemails and transferred calls as needed.
• Monitored customer accounts for overdue payments or discrepancies.
• Sorted and distributed incoming mail to appropriate departments or individuals.
• Researched customer complaints or billing issues as necessary.
• Processed payments from customers using cash, credit cards or checks.
• Maintained a clean front office environment including lobby area.
• Inputted orders into database system accurately and timely.
• Greeted customers and provided assistance with inquiries.
• Provided administrative support to management team when needed.
• Performed data entry of patient information into computer systems.
• Scheduled appointments for clients and staff members.
• Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
• Assisted with special projects as assigned by supervisor.
• Collected copays and account balance payments and updated account records.
• Processed and filed paperwork, maintaining accurate and up-to-date records.
• Welcomed large volume of guests and improved overall customer service.
• Resolved client inquiries and issues, providing exceptional customer service.
• Assisted in the preparation of reports and presentations, supporting office operations.

• Scheduled and confirmed appointments.
• Planned and delegated work to meet project and production goals.
• Updated reports and daily logs for management use and permanent files.
• Entered information into system to update status reports.
• Analyzed demand and recommended updates to calendar schedule.
• Monitored project progress and presented status to leaders to solve productivity issues.
• Provided delay updates and information regarding special circumstances.
• Provided exceptional customer service through effective telephone communication and follow-ups.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Answered telephones and directed calls to appropriate staff members.
• Delivered production schedules to management team to provide established timeframes for Start of Care.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed office inventory and placed new supply orders.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Reduced financial discrepancies by accurately managing accounting documentation.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Keyed in customer contacts and delivery dates to update details in company databases.
• Wrote professional business correspondence to maintain strong line of communications.
• Managed office budget to handle inventory, postage and vendor services.
• Developed long-term budgets to assess office expenditures and perform inventory management.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Maintained confidentiality when addressing sensitive information with tact and diplomacy.
• Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.

• Coordinated patient appointments, maintained files and received incoming phone calls.
• Reviewed patient records to check accuracy of information and implement updates.
• Updated patient records with condition status.
• Executed clerical tasks and assisted with all unit duties as directed.
• Managed unit call reception and routed calls to correct department.
• Provided patient information to facilitate timely admissions and discharges.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Answered phone calls to provide assistance, information and medical personnel access.
• Monitored unit supply levels and notified management of ordering needs.
• Retrieved physicians' paperwork, including lab test requests.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Compiled physical and digital documents, charts and reports.
• Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
• Drafted and distributed memos and emails for entire unit.

Matherly

• Greeted customers in friendly manner upon entry to facility to promote positive relations.
• Answered multi-line phone systems and relayed correspondence to appropriate parties.
• Handled cash transactions, verified credit cards and processed vouchers.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Maintained clean, organized and welcoming reception area by straightening reading materials, wiping counters and performing registration.
• Promoted office safety and security by confirming guests and maintaining visitor log book.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Delivered key administrative support to coworkers, taking on additional tasks during peak times.
• Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
• Received, sorted and distributed mail and packages to various employees.
• Managed office supply inventory by checking stock levels and reordering products.
• Created and optimized employee schedules for shift coverage.