L'Dean Kregel
Champaign
Summary
Results-driven operations manager with a proven track record in overseeing multiple restaurant locations. Skilled in compliance assurance, staff recruitment, and inventory management, contributing to enhanced operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Area Director
Applebee's Neighborhood Grill & Bar
Champaign
12.2003 - Current
- Oversaw daily operations across multiple restaurant locations.
- Developed and implemented training programs for management teams.
- Ensured compliance with health and safety regulations in all establishments.
- Coordinated marketing initiatives to enhance brand visibility in the community.
- Managed inventory systems to optimize supply chain efficiency.
- Collaborated with regional teams to drive operational excellence standards.
- Facilitated team meetings to promote communication and employee engagement.
- Analyzed sales reports to identify trends and improve customer experience.
- Recruited, trained, and managed staff members across multiple departments within the area.
- Informed decision making by collecting data and analyzing reports.
- Identified cost-saving initiatives that improved profitability without compromising on quality standards.
- Monitored daily operations to identify any potential risks or issues that could affect the business objectives.
- Maintained a strong relationship with key stakeholders who had an impact on the success of operations in the area.
- Created and monitored KPIs related to financial performance, customer satisfaction, employee morale.
- Collaborated with senior leadership to develop long-term plans for growth in the area.
- Worked closely with vendors and suppliers to negotiate contracts that were beneficial for both parties involved.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Implemented quality control measures to uphold company standards.
Education
Associate of Applied Science - Veterinary Technology
Kirkwood Community College
Cedar Rapids, IA05-1994
Skills
- Operations management
- Staff recruitment
- Inventory management
- Compliance assurance
- Training program development
- Customer relationship management
Accomplishments
Chairman's Club 2015 (Top Performing General Manager)
Timeline
Area Director
Applebee's Neighborhood Grill & Bar
12.2003 - Current
Associate of Applied Science - Veterinary Technology
Kirkwood Community College