Assistant Manager DTLR, FinishLine
District Heights, Maryland
06.2023 - 04.2024
Assisted in coaching, counseling and disciplining employees
Aid in developing, coordinating policies, productivity standards and enforcing systems.
Assisted with curation of weekly team schedules, training new employees, monitoring employee performances.
Offering support to employees pertaining to work performance, environment, customer complaints, and up to date company policies.
Packaged and signed off on Ecommerce orders through FedEx, ordered weekly and monthly store supplies via company software.
Organized store merchandise following the company's visual merchandising template.
Scheduled change ordered days
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
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