Le Dang Anh Nguyen
Fort Worth
Summary
A highly motivated and results-driven leader with over 3.5 years of experience in customer service and team leadership. Proven track record of improving team performance and providing excellent customer service. Currently pursuing a degree at UTA University, seeking a full-time position where I can leverage my leadership and customer service skills to contribute to organizational growth and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
USCONEC
12.2023 - 01.2025
- Supervised and motivated a team of 10-12 individuals to meet company goals
- Coordinated team projects, ensuring timely completion of tasks and high-quality results
- Developed strategies to improve team performance and customer satisfaction
- Trained employees on product knowledge and customer service best practices
- Ensured compliance with safety and company policies
Team Leader
Panda Express
02.2021 - 12.2023
- Lead a team of 15+ employees, ensuring smooth daily operations and excellent customer service
- Managed shift schedules and delegated tasks to ensure optimal workflow
- Trained new hires on company policies, procedures, and customer service standards
- Resolved customer complaints and provided solutions to ensure satisfaction
- Maintained inventory, placed orders, and handled cash management
Education
Bachelor of Science - Bussiness
UTA University
01.2027
Skills
- Leadership & Team Management
- Customer Service Excellence
- Problem Solving
- Time Management
- Conflict Resolution
- Communication & Interpersonal Skills
- Multitasking & Prioritization
- Training & Development
- Microsoft Office Suite
Certification
Lead Training Certification
Languages
Vietnamese
Native or Bilingual
Timeline
Team Leader
USCONEC
12.2023 - 01.2025
Team Leader
Panda Express
02.2021 - 12.2023
Bachelor of Science - Bussiness
UTA University
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