LE GIANG LONG
Margate,USA
Summary
Desire to secure an operations manager position. To strengthen my skills, my strong knowledge of business processes and ability to coordinate department operations by working in a professional organization and challenging environment, became an expert in Operation & Management fields. To find a challenging position to meet my capabilities, skills, education and experience. To process management opportunity to influence organization growth, profitability and develop continuously my personality and career.
Overview
25
25
years of professional experience
Work History
Network Senior Manager
Lazada Express
09.2016 - Current
- Manage and organize the daily operations of transportation systems and services under the departments responsibilities to ensure delivery of timely and effective IT services.
- Responsible for escalations and act as a point of escalation.
- Mitigate and co-ordinate resolution of day-to-day issues, risks and conflicts escalated by stakeholders.
- Establish policies and procedures for achieving operational objectives.
- Ensure operational procedures and practices are well defined, documented and consistently applied.
- Liaises amongst product teams, technology teams and third-party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.
- Drive a continual service improvement program based on a desire to deliver a world class service.
- Ensure compliance with all internal organization standards as a step towards sustained quality of service.
- Manage 5 air-service vendors, 5 shuttle-bus vendors, and 1 vendor for traveling North-South routes.
- Successfully implemented 5 projects with a key role in each project, helping the company improve operations, enhance competitiveness and save costs.
- Project 1: Change shuttle fleet to night shift operation: Significantly increase turn around rate of trucks - avoiding truck banning period (6AM - 9AM and 4PM - 8PM). Maximize full truck load per trip with multi leg schedule. Monthly operations cost: ~350 million VND.
- Project 2: Upgrade 2 working shifts for shuttle fleet: Improve service quality (Speed) for customers as parcels Pickup in the morning can be brought to Sort at noon and make Delivery at hubs in the afternoon. Catchup with Linehaul from cross metro and same region, improving final leadtime for parcels from province to city customers. Reducing FD, increase competitiveness for business. 4.7% cost saving per truck as optimizing full day 18 hours instead of 2 separate trucks. Monthly operations cost: ~280 million VND.
- Project 3: Upgrading 1.9T truck's capacity by changing from 4.3m to 6m trunk: Increasing 32.8% load capacity with only 15.6% increase in rental cost per 1.9T trucks. More volume can be transported per trip -> in actual ops achieving better overall CPP. Bigger truck -> Lesser chance of spill over volume (bad customer experience / very high cost to transport small volume). Better clearing space at Outbound staging improving loading process and internal traffic. Monthly operations cost: ~450 million VND.
- Project 4: Setup transit point at Mekong Delta - Ninh Kiều, Can Tho: Transform Ninh Kieu hub to regional Mini Sort, working night shift which improving leadtime from sellers in Mekong to customers in HCM city (better customer service from N2 -> N1 afternoon). Direct Linehaul from Hanoi to Can Tho -> better leadtime, saving handling cost because of bypassing main Sort which reduce handling time (waste - equi to 8 headcount). Leaner handling operation at mainsort -> no need to lead by route and reduce internal traffic. Much better cost performance as Mekong shuttle fleet of hubs beyond Can Tho reducing traveling time, from same region long route to short route which greatly improving CPP ~15% of whole region. Monthly operations cost: ~300 million VND.
- Project 5: Setup transit point at Da Nang - Hòa Xuân: Transform Hoa Xuân hub to regional Mini Sort, handling linehaul Mobile Unit (bags) for whole middle region -> greatly saving linehaul travel time from faster handover process and enhancing parcel journey visibility. Utilize small shuttle there to bring to all hugs -> better CPP than letting vendor handover by their fleet. Monthly operations cost: ~100 million VND.
Business Development Manager
MOL Logistics
01.2016 - 04.2016
- Develop and maintain strong business relationships with small and medium enterprise by providing domestic and international transportation solutions.
- Engage in air/ocean export/import tasks, including customs procedures, quality programs and hazardous materials handling.
- Deliver to customer with outstanding knowledge of international transport, traffic, freight and export logistics. Provide pricing, credit terms and prepare sales contracts for orders obtained. Supervise and monitor quotation activities.
- Provide leadership and management direction to ensure that our organization's sales volume and profitability objectives are met.
- Oversee the achievement of business development objectives, communications programs & policies, sales territories & forecasts.
- Manage the development of distribution policies, customer service programs, and pricing strategies.
- Negotiating with customers in order to maintain positive relationships while achieve business objectives.
Ground Operation Manager
Vector Aviation
11.2011 - 07.2014
- Set up and manage a team of unionized Operations & Supervisory staff, as well as non-union management staff to ensure the safe, secure and efficient operation of the aeronautical area at Tan Son Nhat, Noi Bai, Da Nang, Thai Land for Viet Jet Air cargo.
- Ensure the infrastructure (runways, taxiways, ramps, navigational aids, airfield lighting, airfield markings, airfield pavement, etc.) are maintained and operated in compliance with Vietnam Aviation regulations. This requires tracking and following up on necessary maintenance items and all safety related issues.
- Keep stakeholders informed of any proposed construction and potential impacts to their operations.
- Establish and maintain high-level contact with Freight Forwarder Companies, designing the lesson plans and training materials for IATA Dangerous Goods Regulation courses for Categories 6, 7, 8, 9, 10.
- Develop solutions that streamline construction staging and reduce operational impacts.
- Manage the operation budget & regularly monitor adjustments as needed.
- Ensure to work in line with the handling agreements signed with third parties and help control the ground services standard to meet requirements of handing agreements. Supervise third parties by traveling to each station as necessary.
- Manage vendor service contracts as required.
Ground Operation Manager
Indochina Airlines
09.2008 - 10.2009
- Set up the Ground Operation Manual, training. Audited check for quality & procedure compliance with Company training and operation policy. Set up and manage the day to day operation in Tan Son Nhat, Noi Bai, Da Nang airports, responsibilities for all Ground operation activities, on time performance.
- Sets a positive example for station team to ensure excellent customer service.
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
- Provides coaching and direction to the station team to achieve operational goals.
- Manages the station budget, staffing forecasts and resource requirements.
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all employees.
- Responsible for compliance with Station controls and Internal Audit standards.
- Contract, monitor, and oversee Ground Operations suppliers at all serviced airports to ensure they are delivering high service standards in accordance with the contract.
Vice Station Manager
Jetstar Pacific Airlines
10.2005 - 06.2008
- Report to Ground Operation General Manager.
- Establish and maintain all the activities according to Ground Operation Manual, conducted the training for Ramp, Weight and Balance Officer, made sure all the staff is understand the Company, Airport Authority regulations, on time performance, safety. Designed the training material, update and conducted the training for train the trainer, pilot, ramp, passenger service.
- Responsible for the day to day management of staff and resources.
- Maintain management information and operational systems to support good service delivery and contribute to safe systems of working/operating.
- Lead and manage the performance and development of staff within their line management chain with the aim of providing a flexible and efficient team that delivers on time and against the agreed objectives.
- Identify and implement an appropriate operational plan to successfully resolve incidents caused.
- Monitor and review the performance of teams and individuals and provide feedback on performance through Jetstar systems.
Weight & Balance Officer
Viet Nam Airlines
06.2000 - 08.2005
- Report to Weight & Balance Manager.
- Check Weight and Balance of the Aircraft to make sure the flight safety and on time, control the cargo from the warehouse and Passengers checking, baggage.
Education
Bachelor of Arts -
University of Social Science & Humanities
01.2001
Bachelor of Arts -
Ha Noi University
01.2001
Skills
- Leadership
- Interpersonal Skills
- Logistics Strategy
- Planning Skills
- Negotiation Skills
- MS Word
- Excel
- PowerPoint
- Project Management
- Deadline Management
Personal Information
Date of Birth: 10/11/76
Hobbies and Interests
- Travelling
- Reading
- Photographing
- Movie
Languages
English
Professional Working
Chinese (Mandarin)
Limited Working
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Timeline
Network Senior Manager
Lazada Express
09.2016 - Current
Business Development Manager
MOL Logistics
01.2016 - 04.2016
Ground Operation Manager
Vector Aviation
11.2011 - 07.2014
Ground Operation Manager
Indochina Airlines
09.2008 - 10.2009
Vice Station Manager
Jetstar Pacific Airlines
10.2005 - 06.2008
Weight & Balance Officer
Viet Nam Airlines
06.2000 - 08.2005
Bachelor of Arts -
Ha Noi University
Bachelor of Arts -
University of Social Science & Humanities
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