Summary
Overview
Work History
Education
Skills
Timeline
Lea Ann Pender

Lea Ann Pender

Borger,TX

Summary

In my current position I create workflows and SOP documentation for onboarding, and continued employee support and development.

This skill set has taught me to document as I learn new skills and information for future use, for myself and teammates.

Overview

10
10
years of professional experience

Work History

Customer Service

Salelytics
08.2022 - Current
  • This role requires strong customer service and engagement skills while researching and resolving issues for customers and coworkers
  • Troubleshooting problems and adhering to strict established policies, procedures, and quality standards
  • Working well as a team player and assisting, as needed in many departments

Sales Agent/Account Management

State Farm
08.2021 - 08.2022
  • Provided general administrative support for the department including copying, filing, and scanning documents using company-specific computer software
  • Maintained a clean and organized work area at all times following company safety procedures
  • Assisted with special projects as assigned by management or supervisors to complete daily tasks within deadlines set forth by the company
  • Performed other duties as assigned by management such as preparing mailings, & shipping/receiving packages
  • Advised customers of beneficial services and products offered to assist with all insurance needs from Vehicle, home, and property to Life and Health policies

Insurance Adjuster

E.A Renfroe Claim Service
11.2014 - 07.2020
  • Company Overview: NationWide & Remote
  • Provided customer service and assisted customers with account inquiries, orders, and payments, via phone or email
  • Managed the processing of incoming calls in a fast-paced environment while providing excellent customer service to all callers
  • Assisted management with projects as needed such as data entry, filing, copying documents, etc
  • Office communication was primarily conducted through Email & phone
  • Maintained knowledge of current products and services available through all company channels
  • NationWide & Remote

Insurance Adjuster

E.A. Renfroe
07.2014 - 11.2014
  • Managed a team of customer service representatives to ensure the delivery of exceptional customer service and retention goals
  • Provided coaching, feedback, and recognition for performance improvement to achieve company objectives
  • Developed training plans for new hires based on job requirements and developed schedules to meet business needs while ensuring employee satisfaction
  • Trained employees on all aspects of their jobs including but not limited to safety procedures, policies & procedures, products/services offered by the company as well as effective sales techniques and strategies
  • Always maintain an open communication style with staff members regarding expectations, issues, or concerns they may have related to the work environment or job duties assigned

Education

High School -

White Deer High School, White Deer, TX

Skills

  • Multitasking
  • Documenting Customer files
  • Teamwork
  • Training
  • Assessment
  • Clerical work
  • Office management
  • Strong work ethic
  • Customer Service skills

Timeline

Customer Service - Salelytics
08.2022 - Current
Sales Agent/Account Management - State Farm
08.2021 - 08.2022
Insurance Adjuster - E.A Renfroe Claim Service
11.2014 - 07.2020
Insurance Adjuster - E.A. Renfroe
07.2014 - 11.2014
White Deer High School - High School,

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Lea Ann Pender