Lea Berry
Crowley,TX
Summary
Dynamic professional with a strong work ethic and critical thinking skills, experienced in optimizing scheduling and enhancing patient care at American Medical Response. Proven ability to improve customer satisfaction through effective schedule coordination and problem-solving, while maintaining compliance with industry standards and regulations. Adept at managing sensitive information and streamlining workflows.
Overview
10
10
years of professional experience
Work History
Event and Operations Scheduler
American Medical Response, AMR
01.2023 - 05.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Patient Care Coordinator
The Vision Institute
04.2022 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Emergency Medical Technician
American Medical Response, AMR
06.2015 - 02.2021
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Education
Associate of Science - Healthcare Management
IntelliTec College
CO04-2022
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Payroll processing
- Timesheet management
- Documentation proficiency
- Workflow optimization
- Production scheduling
- Insurance verification
- Account management
Timeline
Event and Operations Scheduler
American Medical Response, AMR
01.2023 - 05.2025
Patient Care Coordinator
The Vision Institute
04.2022 - 01.2023
Emergency Medical Technician
American Medical Response, AMR
06.2015 - 02.2021
Associate of Science - Healthcare Management
IntelliTec College
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