Lea Burrows

Work History

Clearstone Memeorial LLC

Roseburg, OR

10.2021 - 01.2023

Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Computerized office activities, maintained customer communications and tracked records through delivery.
Entered and maintained departmental records in company database.
Collected, validated and distributed information to employees.
Aided colleagues, managers and customers through regular communication and assistance.
Managed agendas and calendars and improving organizational initiatives.
Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
I'm flexible and adjust to change tasks.

US Bank

01.2018 - 10.2021

Received incoming shipments, compared contents against associated records and transmitted to proper department.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Opened, closed and updated accounts for customers.
Checked accounts for fraud and provided law enforcement with relevant details.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Processed customer transactions promptly, minimizing wait times.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Educated customers on use of banking website and mobile apps.
Identified sales opportunities and referred customers to branch partners in financial services.
Counted, verified and handled bank deposits and armored car transactions.

At Home Senior Solutions LLC

02.2012 - 09.2017

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Covenant Care LLC

06.2009 - 09.2011

Planned weekly groups as well as special events and overnight retreats.
Taught young adults to eat and behavior in public places.
Oversaw youth budget and tracked all expenses.
Built lasting relationships with youth and parents or guardians.
Prepared reports, kept investigation records and maintained all case-related paperwork.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Fred Meyer

04.1991 - 03.2009

Assisted with facility scheduling and customer service.
Assisted operations manager with planning of routine operations and special projects.
Solved problems timely and effectively, ensuring customer satisfaction.
Managed and maintained file system covering expenses, reports and support documentation.
Prepared and proofread reports detailing operations activities.
Complete job tasks, developing advanced proficiency.
Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.
Gathered, organized and input information into digital database.
Collected, arranged and input information into database system.
Coached staff on daily performance and conducted evaluations to constructively address concerns.