Lea Carpenter

Starbucks

05.2002 - Current

Assistant Manager for 2 years
Improved store Customer Connect score from 45 to 80 in 4 months to become the highest achieving store in the district in Q3 of 2024
Maintained accurate records using a computerized inventory system and performed inventory checks and audits
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
Completed daily and weekly inventory orders using an automated inventory management system and par builder program
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
Helped store management meet standards of service and quality in daily operations
Enforced company policies and regulations with employees
Prepared shift summary reports and communicated regularly on goals and progress
Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly
Coordinated charity events and donations to local communities, including a Little Free Library, Coffee with Cops, Coffee for Troops, and Adopt a Heart
Maintained accurate and detailed records of personnel progress and productivity such as safety & security training, food handler's certifications, coffee passports, seasonal promotion training, and sales goals
Multi-tasked to keep all assigned projects running effectively and efficiently

Summary