Lea Clausing
Office manager/customer service
Riverton ,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
The Drain Boyz
05.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed office operations while scheduling appointments for department managers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office manager/Customer Service Representative
Drive right
Sandy, Utah
05.2009 - 04.2020
- Implemented and developed customer service training processes.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Hillcrest
Midvale, UT05.1995
Skills
- Meeting Coordination and Support
- Written Communication
- Credit and Collections
- Conflict Management
- Customer Service Management
- Organizational Skills
- Vendor Liaising
- Financial Accounting
- Report Preparation
- Profit and Loss Statements
- Office Supplies and Inventory
- Project Management
- Client Correspondence
- Clerical Support
- Accounts Payable and Receivable
- Email Correspondence
- Excellent Multitasking Abilities
- Account Reconciliation
- Senior Leadership Support
- Human Resources
- Billing and Invoicing
- Handling Complaints
- Scheduling
- Customer Relations
Quote
Leave it better than you found it!
Lea Clausing
Timeline
Office Manager
The Drain Boyz
05.2020 - Current
Office manager/Customer Service Representative
Drive right
05.2009 - 04.2020
High School Diploma -
Hillcrest
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