Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lea Coleman

Waukegan,IL

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Great Wolf Lodge Resort
Gurnee, Illinois
09.2023 - Current
  • Assisted customers with product selections and inquiries in a busy retail environment.
  • Maintained organized product displays to enhance customer experience and promote sales.
  • Collaborated with team members to ensure smooth daily operations and service standards.
  • Provided excellent customer service by addressing concerns and resolving issues promptly.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Delivered engaging training sessions on company policies and procedures.
  • Developed training materials and resources tailored to diverse learning styles.
  • Facilitated workshops to enhance employee skills and knowledge retention.
  • Collaborated with management to assess training needs and program effectiveness.

Cashier, Back of House Cook

Chick-fil-A
Gurnee, Illinois
03.2022 - 07.2023
  • Processed consumer transactions at a busy retail location with accuracy and efficiency.
  • Used active listening and engagement techniques to provide customers with excellent customer service.
  • Learned the functions of other departments to maintain store operations and provide coverage.
  • Assisted in educating new team members on operational protocols.
  • Throughout service intervals, front-of-house employees and back-of-house team members continued to communicate.
  • Meet restaurant standards by swiftly and safely preparing, cooking, and serving food.
  • To keep a clean and safe atmosphere, work spaces, tools, and utensils were cleaned after each usage.

Cashier

Six Flags Great America
Gurnee, Illinois
02.2021 - 12.2021
  • Executed promotional displays to attract customer attention and boost sales.
  • Maintained cleanliness and organization in the checkout area for safety standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05-2024

Skills

  • Customer service
  • Visual merchandising
  • POS operation
  • Inventory management
  • Team collaboration
  • Sales strategies
  • Product knowledge
  • Leadership skills
  • Rapid learning abilities
  • Conflict resolution
  • Active listening
  • Problem solving
  • Time management
  • Effective communication

Accomplishments

  • Pack member of the month for outstanding work and leaderships skills.
  • Offered multiple leadership positions.
  • Promoted to being a certified trainer.

References

References available upon request.

Timeline

Retail Sales Associate

Great Wolf Lodge Resort
09.2023 - Current

Cashier, Back of House Cook

Chick-fil-A
03.2022 - 07.2023

Cashier

Six Flags Great America
02.2021 - 12.2021

High School Diploma -

Waukegan High School

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