Dedicated and customer-focused professional with experience building positive customer relationships, resolving concerns, and delivering exceptional service. Committed to maintaining customer satisfaction while supporting team and business goals.
Overview
7
7
years of professional experience
Work History
Owner
Way Oak &. Co. LLC.
Newark
01.2024 - Current
Founded and managed a residential and commercial cleaning and painting business, overseeing all daily operations.
Developed and maintained strong client relationships through networking, referrals, and community engagement, driving business growth and customer acquisition.
Coordinated client scheduling, service delivery, and quality assurance processes to ensure exceptional customer service satisfaction, retention, and referral generation
Managed employer recruitment, onboarding, training, scheduling, and payroll administration.
Implemented operational procedures and performance standards to maintain service excellence and improve efficiency.
Oversaw sales activities, customer communications, and business development initiatives to support revenue growth.
Sales & Inventory Manager
Jeff Wyler Automotive
Canal Winchester
01.2019 - 01.2024
Built and maintained strong relationships with clients and their families, providing personalized vehicle recommendations based on individual needs, preferences and budgets.
Guided customers through sales and financing processes, including prime and subprime lending solutions, to facilitate successful purchases.
Established trust and customer service confidence through extensive product knowledge, transparent communication, and exceptional vehicle delivery experiences.
Managed dealership inventory levels, ensuring an optimal selection of vehicles to meet market demand and sales objectives.
Coordinated incoming vehicle allocations from the manufacturer, monitored factory orders, and oversaw custom vehicle build processes from order placement through delivery.
Collaborated with sales, finance, and service departments to maximize customer satisfaction, inventory efficiency, and overall dealership performance.