Lea Graziano-Bann
Summary
Dynamic Supply Chain professional with over five years of experience in order management, logistics, trade promotions, billing, and cross-functional collaboration in fast-paced, consumer packaged goods markets. Skilled at optimizing supply chain operations, improving forecasting accuracy, and streamlining order management processes. Proven ability to align supply chain strategies with sales and marketing goals, while maximizing trade spend ROI, and driving efficiency through lean methodologies.
Overview
6
6
years of professional experience
Work History
Trade Promotion Analyst
Genpact
Wilkes-Barre, PA
08.2024 - Current
- Collaborate with Sales and Marketing teams to optimize trade spend and maximize ROI
- Evaluate, analyze and provide cost justification for all trade promotion programs within the Personal Care, Beauty & Wellbeing, and Home Care categories for five major grocery customers
- Develop metrics, dashboards and scorecards for Trade Promotion offerings for management
- Maintain accurate data on promotional events including pricing, product detail, and customer information
- Plan and implement forecasting adjustments towards monthly call numbers
- Assist Deductions team by researching customer contracts
Supply Chain Analyst
Genpact
Wilkes-Barre, PA
10.2020 - 08.2024
- Coordinated with cross-functional teams in order to ensure timely delivery of products while maintaining quality standards
- Collaborated with stakeholders across departments to ensure smooth execution of supply chain activities for three big box customers
- Created reports on inventory levels, transportation delays and other KPIs related to the order management process
- Developed dashboards to track progress against goals in order to monitor overall performance on promotional events
Front Line Manager
Genpact
Wilkes-Barre, PA
07.2020 - 09.2020
- Managed daily operations of a staff of 25 agents, including scheduling shifts and assigning tasks
- Ensured customer service standards were met by providing ongoing training and feedback to employees
- Conducted regular meetings with staff to discuss goals, objectives, progress, issues
- Monitored employee attendance records and developed corrective action plans when needed
Training Coordinator/Billing Analyst
Mercom Group on behalf of Genpact
Wilkes-Barre, PA
05.2019 - 07.2020
- Organized and scheduled on-site trainings for staff members
- Conducted needs assessments to identify gaps in employees' skills and knowledge
- Assisted in setting up online learning platforms used for virtual classroom environments
- Provided ongoing support to internal customers throughout the entire training process
- Generated invoices based on contracts, agreements, and other documents received from clients
- Researched and resolved billing issues with customers
- Worked closely with accounting department staff on reconciliation efforts related to receivables
Education
High School Diploma -
Bloomsburg Area High School
Bloomsburg, PA06.2008
Skills
- Data analysis
- Sales forecasting
- Inventory management
- Process improvement and optimization
- Project management
- Trade promotion
- Performance metrics
- Financial management
- Client relationship management
- Team collaboration
- Presentation skills
- Attention to detail
- Easy adaptability
- Effective communication
- CRM management
- KPI analysis
- Analytical problem solving
- SAP, Power BI, Salesforce, Microsoft Office
References
References available upon request.
Timeline
Trade Promotion Analyst
Genpact
08.2024 - Current
Supply Chain Analyst
Genpact
10.2020 - 08.2024
Front Line Manager
Genpact
07.2020 - 09.2020
Training Coordinator/Billing Analyst
Mercom Group on behalf of Genpact
05.2019 - 07.2020
High School Diploma -
Bloomsburg Area High School