Lea Harney
Orange Beach,AL
Summary
Committed Executive Housekeeper whose superior work to build a team of dedicated cleaning staff spans over 25 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sirens Song Hospitality Services
05.2021 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Streamlined weekly cleaning schedule for 75 employees.
Housekeeping Manager
Beaches Of Alabama
04.2016 - 05.2021
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and operations overall.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Client Relationships
- Quality Assurance Controls
Timeline
Operations Manager
Sirens Song Hospitality Services
05.2021 - 04.2024
Housekeeping Manager
Beaches Of Alabama
04.2016 - 05.2021