Lea Hart

• Fostered a culture of collaboration among staff members while empowering them to take ownership of their roles in providing excellent patient care.
• Ensured compliance with all federal, state, and local regulations by staying up-to-date on industry standards and maintaining accurate documentation.
• Initiated community outreach programs to promote awareness of available services and resources in the surrounding area.
• Oversaw the implementation of electronic medical records systems transiting 180 patient from paper medical records charts to Electronic Medical Records, boosting efficiency and reducing errors in documentation.
• Established key partnerships with other healthcare organizations to expand referral networks and provide seamless transitions for patients between facilities.
• Implemented new technologies to improve communication between staff members and increase productivity.
• Recruited hired, and trained exceptional healthcare professionals to build a dedicated team focused on providing quality patient care.
• Addressed any concerns or complaints from patients or family members promptly, resolving issues professionally and efficiently.
• Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, ensuring optimal outcomes.
• Maintained personnel records and updated internal databases to support document management.
• Gathered, organized and input information into digital database.
• Coordinate with Physicians and Nurse Practitioner for Face to Face visits for Medicare compliance on an ongoing basis.
• Worked hand in hand with the CEO for day to day operations.
• Volunteer Coordinator - Recruit and train Volunteers to aid in the assistance of families.

Successfully establish relationships with local community and health care industry by increasing community involvement and networking with local healthcare industry. Successfully established relationships with hospital case managers and discharge planners.

• Coordinate all tours, inquiries and admissions to Skilled Nursing Facility on approximately 30-50 admission per month.
• Work with local senior programs to educate the community of the healthcare that is available to them.
• Establish lasting relationships with local physicians.
• Create successful Marketing Action Plan on a monthly basis to identify new referral leads.
• Established written procedures for weekend tours, and admissions for a seamless transfer from hospitals.
• Certified facilitator for the Virtual Dementia Tour for community education.
• Strong knowledge of Medicare requirement for Texas.
• Host monthly blood pressure clinics, desert socials and game day at local senior housing.

Developed new and existing core-customer bases; diversifying community involvement and integration with local community and professional marketing groups. Reporting to facility Administrator to develop an integrated approach to the creation and management of annual business building programs.

• Generated new admission paperwork and resident handbook to help clients and families reduce admission uncertainties.
• Expanded community awareness programs; wellness chats, volunteer work, and educational opportunities.
• Facilitated professional tours and lunch and lear opportunities.
• Responsible for all financial verification prior to client admission.
• Established written procedures for off hour and weekend admissions.
• Extensive knowledge with Medicare, Medicaid, and HMO's.
• Participate in annual health education fair.
• Assist Administration in identifying new HMO contract needs.
• Responsible for case management on all HMO admissions.

During nursing crisis was able to maintain profitability with appropriate census mix with the oversight and assistance of the Administrator and Business Office Manger. Implemented weekend admission protocol with nursing staff to increase census and customer service with local hospitals.

• Established lasting business relationships.
• Coordinated and admission process for clients coming from hospital, ALF, AFH, and home.
• Co-chaired community educational events with the Rehabilitation Coordinator.
• Developed strong ties with the local hospital discharge planners.
• Participated in the facility wide Quality Assurance Programs as well as assisted in the transition into the QIS survey process.
• Monthly analyst and reporting to the Administrator regarding admission and discharge trends.
• Assisted the Medical Records Department as needed.