Lea Hopping
Boynton Beach,FL
Summary
Medicare sales professional with comprehensive understanding of customer engagement and policy navigation. Recognized for developing effective sales strategies and building strong client relationships. Emphasizes collaboration within teams to achieve optimal results, consistently adaptable to changing market conditions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Medicare Health Advisers
03.2020 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
Medicare Sales Agent
Medigap Life
02.2019 - 03.2020
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
- Analyzed customer needs to provide customized insurance solutions.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Conducted research and identified market trends to develop better strategies for sales.
- Designed presentations and marketing materials to promote insurance products.
Manager
Abercrombie & Fitch
02.2018 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Store Manager
Hollister
02.2018 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Front End Manager
K-Mart Store
02.2014 - 06.2015
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Created, prepared, and delivered reports to various departments.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Reviewed financial reports and trend forecasts.
Cashier
Waldbaum Supermarket
01.2013 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Store Model
Abercrombie & Fitch
10.2013 - 01.2014
- Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
- Provided valuable feedback on garment fit and comfort, aiding designers in refining their collections.
- Contributed to team brainstorming sessions for marketing strategies, bringing model's perspective to promotional efforts.
- Posed for photo shoots to showcase clothing designs and accessories.
Education
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, AL 05-2018
High School Diploma -
Eastport South Manor Jr Sr High School
Manorville, NY 06-2014
Skills
- Goal oriented
- Product presentation
- Cold calling
- Persuasion techniques
- Medicare
- Objection handling
- Performance tracking
- Enrollee qualification
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
- Supervised team of 30+ staff members.
- Overachieved sales goals by completing persuasive sales tactics and motivated, highly trained employees with accuracy and efficiency.
Certification
- Variable Annuity License — Florida Department of Insurance.
- Medicare Certification – Various Providers.
- Life and Health Insurance License - Florida Department of Insurance.
- Microsoft Office Specialist (MOS) Certification
- Certified Nursing Assistant (CNA)
Languages
English
Full Professional
Timeline
Medicare Sales Agent
Medicare Health Advisers
03.2020 - Current
Medicare Sales Agent
Medigap Life
02.2019 - 03.2020
Manager
Abercrombie & Fitch
02.2018 - 01.2019
Store Manager
Hollister
02.2018 - 01.2019
Front End Manager
K-Mart Store
02.2014 - 06.2015
Store Model
Abercrombie & Fitch
10.2013 - 01.2014
Cashier
Waldbaum Supermarket
01.2013 - 03.2015
- Variable Annuity License — Florida Department of Insurance.
- Medicare Certification – Various Providers.
- Life and Health Insurance License - Florida Department of Insurance.
- Microsoft Office Specialist (MOS) Certification
- Certified Nursing Assistant (CNA)
Bachelor of Science - Biology
The University of Alabama
High School Diploma -
Eastport South Manor Jr Sr High School
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