Lea Horne
Summary
Conscientious Healthcare professional offering over 22 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Experience ranging from phlebotomy to lab assistant to medical assistant.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cleveland Clinic
11.2023 - Current
- Assisted providers with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Streamlined electronic health record processes, improving documentation accuracy and retrieval speed.
- Lead initiatives to improve patient intake processes, reducing wait times and enhancing satisfaction.
- Implemented best practices for infection control, ensuring a safe environment for patients and staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- perform POC testing, when needed, such as urinalysis, HCG, blood sugar
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
Medical Assistant
Summa Health System - Akron Campus
03.2023 - 11.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant/Receptionist
Summa Health System - Akron Campus
10.2021 - 05.2023
- Assisted healthcare providers during examinations, enhancing patient comfort and care efficiency.
- Educated patients on treatment plans and medication management, fostering adherence and understanding.
- Mentored junior medical assistants in clinical procedures, promoting skill development and teamwork.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Surgery Scheduler
Summa Health
03.2020 - 10.2021
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient financial information to promote accurate record keeping.
- Answered average 30-40 daily phone calls to schedule appointments and address patient inquiries
- Coordinated surgical schedules to optimize physician availability and patient flow.
- Managed appointment bookings using electronic health record systems for efficiency.
- Facilitated communication between patients, surgeons, and nursing staff to ensure seamless operations.
- Streamlined scheduling processes, reducing appointment conflicts and enhancing patient satisfaction.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Emergency Room Registrar
Summa Health System
10.2019 - 03.2020
- Answered questions about admissions, financial and hospital policies.
- Gathered personal and insurance information from each patient.
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Welcomed patients to facility and assisted with registration sign-in process.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Scanned documents, including insurance cards to include in patient charts.
- Registered patients for outpatient procedures and emergency services.
Laboratory Assistant
Summa Health System
09.2018 - 10.2019
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
- Maintained clean and organized work area with adequate supplies and reagents.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Sanitized workstations and instruments to avoid cross-contamination.
- Adhered to all laboratory requirements and enforced compliance with regulations.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Recorded, reported and posted specimen results in company software.
Phlebotomist
Summa Health System
10.2005 - 09.2018
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Built trust and minimized patient discomfort during phlebotomy procedures through my confidence and knowledge.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Education
Medical Assisting
National Institute Of Technology
Cuyahoga Falls, OH08-2003
No Degree - Nursing Science
Fortis College
Cuyahoga Falls, OHSkills
- Customer service
- Vital signs monitoring
- Patient-focused care
- Phlebotomy
- Compassionate
- CPR
Certification
- Basic Life Support- American Heart Association
- 04/23/2024-04/2026
Timeline
Medical Assistant
Cleveland Clinic
11.2023 - Current
Medical Assistant
Summa Health System - Akron Campus
03.2023 - 11.2023
Medical Assistant/Receptionist
Summa Health System - Akron Campus
10.2021 - 05.2023
Surgery Scheduler
Summa Health
03.2020 - 10.2021
Emergency Room Registrar
Summa Health System
10.2019 - 03.2020
Laboratory Assistant
Summa Health System
09.2018 - 10.2019
Phlebotomist
Summa Health System
10.2005 - 09.2018
Medical Assisting
National Institute Of Technology
No Degree - Nursing Science
Fortis College
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