Lea Hunter
.
McKinney
Summary
Im a motivated team player with attention to detail, and strong communication skills. 7+ years in customer service, 6+ years of sales experience in-person and over the phone. Overall an organized, independent worker quick to adapt and eager to learn.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Coordinator
Thrive Integrated Health
09.2022 - Current
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Maintained accurate record-keeping with proactive attention to client information updates.
Front Desk Associate
Massage Life Center
01.2022 - 09.2023
- Greeted customers upon arrival offering assistance and refreshments.
- Recommended and sold spa packages and memberships.
- Communicated with clients regarding account services, statements, and balances.
- Managed master calendar by scheduling and confirming appointments.
- Collected payments, fees, and gratuity.
- Carried out regular walk throughs of entire spa to verify cleanliness, and adequate stock levels of amenities and linens.
Sales Associate Supervisor
Talk Of The Valley
10.2017 - 11.2021
- Educated customers on promotions to enhance sales
- Answered customer questions and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing and tagging
- Maintained records related to sales, returns and inventory availability
- Created successful work schedules for each team member.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Production Assistant
Vega Baby Productions
12.2016 - 07.2017
- Coordinated with talent relations department to facilitate execution and payment of talent contracts
- Daily production meetings and weekly production calls
- Managed cast and selected shot locations
- Created shot lists, booked talent and locations and prepared the location and set for shooting
BDC Representative
Toyota Of Denton
11.2011 - 12.2016
- Set appointments with salespeople and potential customers.
- Identified customer needs, developed sales strategies and closed projects with a 85% success rate
- Managed high call volume
- Defused volatile customer situations calmly and courteously
Education
High School Diploma -
Lewisville High School
Lewisville, TX 09.2006 - 05.2010
Skills
Retail sales experience
MS Windows expert
Customer service expert
Database management
Social media management
Materials management
Timeline
Client Service Coordinator
Thrive Integrated Health
09.2022 - Current
Front Desk Associate
Massage Life Center
01.2022 - 09.2023
Sales Associate Supervisor
Talk Of The Valley
10.2017 - 11.2021
Production Assistant
Vega Baby Productions
12.2016 - 07.2017
BDC Representative
Toyota Of Denton
11.2011 - 12.2016
High School Diploma -
Lewisville High School
09.2006 - 05.2010
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