Motivated professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Lea Jones
Oviedo,FL
Summary
Overview
13
years of professional experience
Work History
Hilton Grand Vacations Call Center
Customer Service Representative
07.2008 - 08.2011
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Devonwood Farms
Receptionist
09.2011 - 12.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Devonwood Farms
Office Manager
12.2012 - 11.2015
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Linda Vick
Personal Assistant
01.2016 - 05.2021
Job overview
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
Education
Valencia CollegeOrlando, FL
Bachelor Of Science from Computer Science
04.2027
University Overview
Skills
- Time Management & Organizational Skills
- Data Entry & Management
- Strong Communication Skills
- Complex Problem-Solving & Conflict Resolution
- Critical Thinking
Timeline
Personal Assistant
Linda Vick
01.2016 - 05.2021
Office Manager
Devonwood Farms
12.2012 - 11.2015
Receptionist
Devonwood Farms
09.2011 - 12.2012
Customer Service Representative
Hilton Grand Vacations Call Center
07.2008 - 08.2011
Valencia College
Bachelor Of Science from Computer Science
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