Lea Lopez
Miami
Summary
Experienced Housekeeping Manager with a proven track record of leading and mentoring diverse teams to exceed cleanliness standards ans deliver exceptional guest experiences.
I have dedicated 19 years in the hospitality field with a focus on ensuring operational efficiency and guest satisfaction.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Beacon Hotel
03.2012 - 01.2025
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 12 housekeepers.
Housekeeping Supervisor
Beacon Hotel
01.2008 - 03.2012
- Empowered staff through delegation of tasks to strengthen skills and confidence.
- Coordinated purchasing activities to align with budgetary constraints.
- Streamlined inventory processes by assessing and replenishing supplies regularly.
- Implemented feedback system for guests to continuously improve housekeeping practices.
Housekeeping Room Attendant
Beacon Hotel
01.2006 - 01.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Laundry Attendant
Beacon Hotel
09.2005 - 01.2006
- Inspected garments for stains and damage before processing.
- Reported any equipment malfunctions or safety hazards to management promptly.
- Operated washing machines and dryers according to standard operating procedures.
- Folded and hung cleaned laundry items neatly for proper storage.
Education
Certified Housekeeping Manager
American Hotel & Lodging Educational Institute
USA07.2012
Customer Service Fundamentals
Coursera
USA07.2009
Leadership Level Training
Forbes Hospitality
USA07.2008
Certified Room Attendant
American Hotel & Lodging Educational Institute
USA 07.2006
Certified Laundry Attendant
American Hotel & Lodging Educational Institute
USA07.2005
High School Diploma -
Hector Pineda Ugarte
Honduras07.2002
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Customer service-focused
- Task delegation
- Cleaning practices
- Department coordination
- Supervisory skills
- Budget administration
- Staff training and development
Timeline
Housekeeping Manager
Beacon Hotel
03.2012 - 01.2025
Housekeeping Supervisor
Beacon Hotel
01.2008 - 03.2012
Housekeeping Room Attendant
Beacon Hotel
01.2006 - 01.2008
Laundry Attendant
Beacon Hotel
09.2005 - 01.2006
Certified Housekeeping Manager
American Hotel & Lodging Educational Institute
Customer Service Fundamentals
Coursera
Leadership Level Training
Forbes Hospitality
Certified Room Attendant
American Hotel & Lodging Educational Institute
Certified Laundry Attendant
American Hotel & Lodging Educational Institute
High School Diploma -
Hector Pineda Ugarte
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