Lea Lunn
Old Hickory,TN
Summary
With over 15 years in the medical field, I bring a unique blend of skills and expertise as an administrative assistant, physician liaison and auditor. My background includes streamlining administrative processes, fostering effective communication between healthcare providers & patients, training co-workers in every position I've held, and ensuring compliance with industry regulations. I excel at improving operational efficiency, enhancing patient experiences, and supporting healthcare teams in delivery high-quality care. Let's connect and explore how we can drive positive impact in the healthcare industry!
Overview
18
18
years of professional experience
Work History
Practice Integrity Auditor
SkinCure Oncology
02.2025 - 12.2025
- Conducts comprehensive audits on IG-SRT claims integrity and supporting documents to identify documentation accuracy and appropriateness and provide feedback to staff and clinicians.
- Tasks to include administrative work with documentation organization, review, and research.
- Performing internal audit functions with organizing medical records, reviewing medical record documentation for errors/discrepancies, comparing code utilization to current industry standards, reporting on recommendations, and any additional assigned tasks.
- Meetings held with internal staff to review the findings of internal audits to discuss pain points discovered and how to redirect workflows for more successful outcome.
- Developed and implemented internal control assessments to mitigate risks.
- Planned and executed follow-up audits at appropriate intervals.
- Conducted thorough reviews of accounting records for accuracy and completeness.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with Radiation Therapists, building trust and ensuring a high level of satisfaction during the audit process.
Medical Administrative Assistant/Treatment Coordinator (Remote)
SkinCure Oncology
02.2022 - 02.2025
- Coordinator of care for Image Guided Superficial Radiotherapy, for non-melanoma skin cancer. Explains & sells the idea of the program to patient during dermatology office visit; Utilize EMR system to document patient notes & CPT coding; submits insurance and patient information for verification of benefits; Utilizes EMR to coordinate/schedule office visits for Superficial Radiotherapy treatments; participates in community outreach for education of treatment; utilizes and plans social media calendar; communicates with Radiation Oncologist for coordination of care; Assists Radiation Therapist in Dermatology office; Assists physician & office managers in Dermatology offices; Trains other offices for organization of work; Trains new hire Medical Assistants virtually & in person, maintains pending patient leads; Prepare patient charts; multi-task with ability to prioritize projects; Able to tend to numerous requests within Dermatology office on a daily basis.
Dispatcher/ Office Coordinator
Michael Penta Sewer Specialist
04.2019 - 01.2020
- Coordinates day to day operations within office for septic pumping company; answers incoming phone calls to schedule appointments for service; replies to incoming emails for jobs; communicates frequently with driver to dispatch service calls; communicates with work crew on daily activities and location of crew; creates contracts for work; types inspection reports for real estate transactions; utilizes Quick Books for invoicing; Creates monthly newsletters and promotions to be sent to clients; maintains social media for business; communicates effectively with realtors, contractors and vendors; creates job listings; interviews new hires and completes all new hire paperwork; completes new hire training; implementation of new office/business processes to acquire new clients
Administrative Assistant
Gold Coast Health Plan
04.2016 - 03.2019
- Assists the Director and 4 Managers of Health Services with daily tasks consisting of managing calendars, travel arrangements, data reporting, filing expense reports, supply purchases, scheduling meetings with internal and external entities, planning meeting agendas, completing meeting minutes, special projects, updating processes and numerous other office tasks. Daily programs used to complete tasks, Outlook, Excel, Word, Visio, Adobe PowerPoint, Skype and Go to Meeting.
Assistant Administrative Analyst/ Physician Liaison
UCLA Health System/ Hematology/Oncology
05.2012 - 11.2015
- Assist up to 25 physicians with schedule, schedule new patients and distribute new patient material, request medical records and pathology materials/handling closing and opening of physicians schedules & adding to outlook, relaying messages to patients, composing letters for patients, routing messages to correct individuals, use critical thinking skills & resources to solve patient problems, overall assisting in helping the clinic run smoothly, liaison between physician and patient, fill in as float in various departments, assist with submission of medical records & documentation for pre-authorization requests, type spreadsheets for data, greet & check-in patients as they arrive, secretarial duties as they arise.
Call Center, Customer Service
UCLA Health System/ Hematology/Oncology
05.2012 - 05.2013
- Provide coordination for all aspects of patient care and concierge services in addition to providing a high level of service for the assigned practice. Responsibilities include, but are not limited to: Serve as initial point of contact for the practice. Triage patient to particular clinic / service. Multitask between identifying areas for improving patient relations. Ensure quality control standards. Provide extensive personalized customer service. Execute patient affairs center activities
Scheduler/Patient Coordinator
River Radiology
02.2008 - 11.2011
- Schedule appointments for patients over the phone for radiological tests within a high volume call setting, verifying eligibility of patients insurance coverage for required tests, verifying authorization numbers for required exams via phone calls and insurance websites, liaison between lawyers offices and radiology facility for legal reference, data entry of all patient information and tests into computer system, verification of all completed paperwork prior to transfer to billing department, knowledge of HIPAA, knowledge of CPT codes and ICD-9 codes, scheduling all CAT Scans, Ultrasounds, Nuclear Tests, Mammograms, Bone Density, X-rays and PET Scans, checking in patients, receiving co-pays, scanning all required intake paper work into computer system, clerical/secretarial work.
Notification Coordinator/Customer Service Representative
United Health Care
11.2007 - 02.2008
- Handled high volume of incoming calls to assist patient's doctors' offices and home medical equipment companies with authorizations for MRI's, Durable Medical Equipment and Infertility Benefits, faxed authorizations back to doctor's offices or medical agency via computer, & via fax, knowledge of ICD-9 and CPT codes and HIPAA, using customer service skills with a high level of sincerity, compassion and confidentiality required, incoming call unit - 90 calls and up per person per day.
Education
Business Management - High school or equivalent
SUNY Ulster
Stone Ridge, NYSkills
- Relationships and rapport
- Training and mentoring
- Effective written and verbal communication
- Appointment scheduling
- Patient care coordination
- Clinical documentation review
- Workflow coordination
Timeline
Practice Integrity Auditor
SkinCure Oncology
02.2025 - 12.2025
Medical Administrative Assistant/Treatment Coordinator (Remote)
SkinCure Oncology
02.2022 - 02.2025
Dispatcher/ Office Coordinator
Michael Penta Sewer Specialist
04.2019 - 01.2020
Administrative Assistant
Gold Coast Health Plan
04.2016 - 03.2019
Assistant Administrative Analyst/ Physician Liaison
UCLA Health System/ Hematology/Oncology
05.2012 - 11.2015
Call Center, Customer Service
UCLA Health System/ Hematology/Oncology
05.2012 - 05.2013
Scheduler/Patient Coordinator
River Radiology
02.2008 - 11.2011
Notification Coordinator/Customer Service Representative
United Health Care
11.2007 - 02.2008
Business Management - High school or equivalent
SUNY Ulster
Additional Information
- Excellent at fostering patient relationships
- Excellent time management & prioritization of work
- Great communication skills
- Great Collaborative skills
- Proficient in Microsoft Office, Excel, PowerPoint, Visio, Adobe & Outlook