Microsoft Applications-Word, Excel, Teams, Smartsheet
Lea Maloney-Cook
Nurse-Remote
Clover,SC
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Affairs Operations/Compliance Specialist-Remote
Medtronic
04.2024 - 05.2025
- Experienced Registered Nurse with a strong background in contract management and clinical operations, focusing on compliance and process optimization.
- Managed the full contract lifecycle for KOL engagements, including amendments and renewals, while maintaining accurate contract databases.
- Led comprehensive contract negotiations across various regions, ensuring alignment with legal and business compliance requirements.
- Able to work collaboratively with internal stakeholders—including Legal, Compliance, and Medical Affairs—to identify opportunities for contract optimization, streamline payment processes, and ensure alignment with regulatory and financial standards.
- Streamlined contract and payment workflows by implementing process improvements and automated systems for enhanced cross-functional coordination.
- Ensured regulatory compliance by enforcing internal controls in accordance with relevant laws and guidelines.
- Facilitated KOL engagements through effective management of contracts, payments, and compliance, virtually.
- Experienced in identifying and resolving internal and external stakeholder contract issues, when possible, to enhance the customer experience.
Patient Advocacy Sr. Nurse Specialist/Team Lead-Remote
Medtronic
09.2014 - 04.2024
- Conducted thorough telehealth assessments for 40–100 patients daily, analyzing symptoms and device telemetry to initiate timely interventions.
- Leveraged exceptional verbal and written communication via telehealth to accurately collect, document, and relay clinical information; asked targeted questions to build partnerships with patients, remote providers, home health agencies, and insurance case managers—driving seamless care coordination and treatment adherence.
- Maintained HIPAA-compliant electronic health records, collaborating with IT to integrate remote monitoring data for coordinated care.
- Coordinated follow-up sessions to monitor progress and adjust care plans, enhancing patient adherence and clinical outcomes.
- Educated patients daily on device operation and self-management strategies, reducing hospitalizations and improving health literacy.
- Promoted to Senior Level Specialist for overseeing operations, precepting/mentoring staff, and optimizing clinical workflows.
Home Health Nurse Case Manager
Interim Healthcare of the Carolinas
01.2004 - 09.2014
- Experienced in managing home health patient care with a focus on compliance and coordination.
- Strong clinical background in assessments for post-surgical and medically ill patients—evaluating wound healing, pain levels, mobility, activities of daily living, and medication effectiveness—to identify functional limitations and inform personalized care plans that enhance daily living quality.
- Able to work collaboratively with interdisciplinary care teams—including physicians, physical and occupational therapists, social workers, home health aides, and insurance case managers—to coordinate comprehensive home-based services, develop individualized care plans, and ensure seamless patient support.
- Provided education to patients and caregivers on chronic disease management, which enhanced medication adherence and proper wound care techniques.
- Reviewed and validated patient OASIS documentation for clinical accuracy and correct ICD-9 coding, ensuring regulatory compliance and optimizing reimbursement.
Critical Care Nurse Shift Manager
Caromont Health
01.2002 - 01.2004
- Experienced Registered Nurse with a focus on leadership and operational excellence in critical care settings.
- Managed nursing teams of over 15 in critical care, providing mentorship and conflict resolution to uphold clinical protocols.
- Streamlined shift transitions through comprehensive handovers, timely updates to patient records, and effective staff scheduling, ensuring smooth operations.
- Led rapid responses to high-acuity situations by assessing critical data, making informed decisions, and coordinating multidisciplinary teams for optimal patient outcomes.
- Served as the key liaison among nursing staff, physicians, and specialists, promoting clear communication and collaboration for improved patient care.
- Ensured compliance with hospital policies and regulatory guidelines, particularly in infection prevention and quality documentation.
Education
Bachelor of Science - Nursing
William Paterson University
Wayne05.1993
Skills
- Microsoft Office
- Team Leadership
- Clinical Assessment
- Telehealth Expertise
- Patient Advocacy
- Process Optimization
- Regulatory Compliance
- Cross-Functional Collaboration
- Stakeholder Relationship Management
- Contract Negotiation & Drafting
- Verbal & Written Communication
- Information security
- Compliance monitoring
Affiliations
- Medical Affairs Professional Society (MAPS)
- April 2024 — Present
- Global nonprofit advancing Medical Affairs through education, networking, and industry collaboration
- North Carolina Chapter of Lupus Foundation
- January 2010 — Present
- Supports lupus patients through research, education, advocacy, and community outreach
Certification
- ICM (2014)
- Certification prepares healthcare professionals to coordinate patient centered care, manage transitions, and foster collaboration
Timeline
Medical Affairs Operations/Compliance Specialist-Remote
Medtronic
04.2024 - 05.2025
Patient Advocacy Sr. Nurse Specialist/Team Lead-Remote
Medtronic
09.2014 - 04.2024
Home Health Nurse Case Manager
Interim Healthcare of the Carolinas
01.2004 - 09.2014
Critical Care Nurse Shift Manager
Caromont Health
01.2002 - 01.2004
Bachelor of Science - Nursing
William Paterson University
HONOR AWARDS
Nomination for the ACM Medtronic Excellence Award, Medtronic, January 2025 — January 2025, Honors for innovation, leadership, and ethical business practices.
Accomplishments
* Cultivated strong, trust‑based relationships with national and regional KOLs, enhancing collaboration and engagement outcomes.
* Used Microsoft Excel to develop inventory tracking spreadsheets.
* Managed end‑to‑end logistics for KOL engagements, ensuring seamless scheduling, documentation, and compliance with Medtronic policies and regulatory standards.
* Ensured all KOL interactions adhered to Sunshine Act, Anti‑Kickback Statute, and FMV guidelines, reducing compliance risk.
* Documented and resolved engagement‑related issues, improving process efficiency and stakeholder satisfaction.
* Supported execution of KOL‑led educational programs, webinars, and conference presentations, contributing to increased clinician engagement.
* Coordinated multidisciplinary services — PT, OT, social work, DME vendors, and physicians — ensuring seamless transitions and comprehensive support.
* Identified gaps in home‑based care processes and implemented workflow improvements that increased efficiency and documentation accuracy.
* Mentored new home‑health nurses, strengthening team capability and elevating standards of care.
* Delivered expert care to critically ill patients in high‑acuity units, consistently demonstrating rapid clinical judgment in life‑threatening situations.
* Led shift operations as charge nurse, ensuring safe staffing, effective delegation, and smooth coordination across multidisciplinary teams.
* Served as a resource nurse for complex procedures, ventilator management, hemodynamic monitoring, and emergency response.
* Delivered high‑quality remote clinical assessments and device‑related education, improving patient confidence and adherence to therapy.
* Identified early signs of clinical deterioration through telemonitoring, reducing avoidable hospitalizations and urgent interventions.
* Streamlined virtual‑care workflows that improved response times, documentation accuracy, and overall patient satisfaction.
* Coordinated daily operations, balanced caseload distribution, and ensured coverage during high‑volume periods.
* Ensured all patient interactions adhered to HIPAA, Medtronic policies, and regulatory standards, reducing compliance risk.
* Supported rollout of new telehealth tools and digital platforms, improving usability and adoption across the team.
* Reviewed OASIS and non‑OASIS clinical documentation with exceptional accuracy, ensuring complete, compliant, and audit‑ready patient records.
* Assigned correct ICD‑9 codes based on clinical findings, improving documentation integrity and supporting accurate reimbursement.
* Identified documentation gaps and collaborated with clinicians to clarify diagnoses, strengthening compliance with CMS and agency standards.
* Conducted detailed quality checks on home‑health documentation, consistently catching discrepancies before submission.
* Leveraged extensive clinical experience to interpret complex patient conditions and assign the most accurate primary and secondary diagnoses.
OTHER WORK EXPERIENCE
- CCU/ICU/SICU/CVSU, Caromont Health, NC & Hackensack University Medical Center, NJ
- May 1994
- CCU, Intensive Care and Surgical Intensive Care Unit Nurse experienced in managing high-acuity patients, interpreting advanced hemodynamic and ventilator data, administering complex therapies, leading rapid response interventions, and coordinating multidisciplinary care to optimize patient outcomes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Sap, PCI and ONIT
Languages
English
Full Professional