Lea Marie Fernandez
Dutch Harbor
Summary
Highly experienced, organized, and detail-oriented administrative professional with a proven track record of providing executive-level support. Skilled in developing and maintaining efficient office operations, as well as streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills, along with a strong proficiency in the MS Office Suite. Demonstrated ability to work independently and collaboratively in a fast-paced environment, consistently exceeding expectations. Strong analytical, communication, and teamwork skills allow for quick adaptation to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth, ready to make a valuable impact.
Overview
7
7
years of professional experience
Work History
Gatehouse Supervisor
Matson Navigation
07.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Process freight moves.
ADMINISTRATIVE ASSISTANT
North Pacic Fuel
10.2023 - 06.2024
- Maintained les and ling, keeping sensitive information condential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staf, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained oce inventory by assisting with supply orders
- Processed incoming mail and distributed to relevant departments or individuals
- Screened incoming telephone calls, routing to appropriate personnel
- Built and maintained relationships with vendors and other external contacts
- Greeted and screened visitors to direct to correct employee or oce
- Answered telephones to give information to callers, take messages, or transfer calls
- Operated oce equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
- Scheduled and conrmed appointments for clients, customers, and supervisors
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Searched to nd needed information, using such sources as Internet
SALES ASSOCIATE
Optimera Inc
07.2023 - 10.2023
- Greeted customers warmly and ofered assistance
- Helped customers nd and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints eciently and courteously
- Greeted and escorted customers to product racks and shelves to assist with nding merchandise
- Handled customer complaints and inquiries in a courteous and ecient manner
- Performed cash register operations accurately according to company guidelines
- Provided accurate information about products, prices and availability both in person and over the phone
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked and products faced
- Followed checklist to complete retail store opening and closing activities
- Assisted with training and mentoring new team members
DATA ENTRY
Unisea
12.2020 - 06.2023
- Updated existing databases with new entries on a regular basis
- Developed organizational skills to efectively manage large amounts of paperwork and records in an ecient manner
- Collaborated closely with colleagues within the organization to ensure timely completion of projects
- Analyzed data to identify errors and trends and recommended process improvements
- Compiled and sorted condential information according to established procedures
- Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results
- Created spreadsheets by compiling and sorting information and establishing entry priorities
- Uploaded scanned documents to an electronic records management system
QUALITY ASSURANCE INSPECTOR
San Diego Paper Box
08.2017 - 12.2017
- Collaborated with production teams to resolve quality issues in a timely manner
- Prepared detailed reports summarizing ndings from inspections or investigations
- Developed and implemented quality control procedures to ensure products met customer requirements
Education
CERTIFICATION IN CULINARY ARTS -
Señor Tesoro Culinary Arts
09.2016
DIPLOMA IN INFORMATION TECHNOLOGY - undefined
University of Perpetual Help
04.2014
Skills
- Records Management Systems
- Excel spreadsheets
- File Organization
- Document and File Management
- Data Entry
- Microsoft Word
- Accounting skills
- Effective Communication
- Customer Service
Timeline
Gatehouse Supervisor
Matson Navigation
07.2024 - Current
ADMINISTRATIVE ASSISTANT
North Pacic Fuel
10.2023 - 06.2024
SALES ASSOCIATE
Optimera Inc
07.2023 - 10.2023
DATA ENTRY
Unisea
12.2020 - 06.2023
QUALITY ASSURANCE INSPECTOR
San Diego Paper Box
08.2017 - 12.2017
DIPLOMA IN INFORMATION TECHNOLOGY - undefined
University of Perpetual Help
CERTIFICATION IN CULINARY ARTS -
Señor Tesoro Culinary Arts
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