LEA MARRERO
Cove
Summary
Results-oriented partner with a strong track record in training and implementing successful catering processes across multiple restaurants. Skilled in navigating high-stress environments and fostering a collaborative team culture. Creative thinker who embraces challenges and seeks innovative solutions. Passionate about supporting others in achieving their goals and maximizing performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Partner/ Certified Training Restaurant partner
Outback Steakhouse
11.2023 - Current
- Executed repair and maintenance operations within restaurant while adhering to monthly budget constraints.
- Coordinated team meetings, delegating responsibilities to management effectively.
- Established processes ensuring adherence to clean and safe operational practices.
- Developed systems facilitating execution across multiple regional stores.
- Achieved all labor goals while maintaining exceptional service standards for guests and community.
- Certified trainer for new managers through a comprehensive ten-week program.
- Demonstrated community commitment through volunteering and event donations.
- Managed accurate inventory control and reporting processes.
Senior Manager/ Certified MIT trainer
Outback Steakhouse
06.2019 - 11.2023
- Implemented brand-compliant policies and procedures across teams.
- Facilitated training classrooms to nurture a growth mindset among staff.
- Created equitable schedules based on performance metrics for optimal productivity.
- Tracked product orders through organized Excel spreadsheets, enhancing operational efficiency.
- Performed inventory counts and ensured timely submission of records.
Server/ Certified Trainer/ Off-Premise Coordinator/ Hourly Manager
Outback Steakhouse
02.2017 - 06.2019
- Delivered exemplary service with urgency, supporting multiple areas simultaneously.
- Cultivated a passion for training staff, fostering growth and coaching opportunities.
- Networked with various brands as off-premise coordinator to enhance community relationships.
- Developed processes to ensure accuracy and organization in service delivery.
- Resolved guest issues efficiently to guarantee satisfactory experiences.
- Proactively supported team operations, preventing potential problems effectively.
Server/Togo Coordinator/ Catering lead/ Certified Trainer
Olive Garden
01.2013 - 12.2017
- Ensured pleasant dining experiences by serving guests attentively.
- Oversaw takeaway processes and led catering team effectively.
- Assisted with managerial duties during closing shifts as needed.
- Trained new hires, ensuring adherence to procedures through accountability and coaching.
Education
High School Diploma -
Ross S. Sterling High School
Baytown, TX01.2012
Skills
- Efficient time management
- Multitasking support for projects
- Resolution of conflicts
- Strong communication skills
- Adaptability and flexibility
- Teaching-focused delegation
- Financial accountability
- Results-driven mindset
- Analytical capabilities
- Emotional awareness
- Decisive change implementation
- Comfortable in marketing roles
Languages
German
Native or Bilingual
Spanish
Limited Working
Certification
Manager Food Safe
Timeline
Managing Partner/ Certified Training Restaurant partner
Outback Steakhouse
11.2023 - Current
Senior Manager/ Certified MIT trainer
Outback Steakhouse
06.2019 - 11.2023
Server/ Certified Trainer/ Off-Premise Coordinator/ Hourly Manager
Outback Steakhouse
02.2017 - 06.2019
Server/Togo Coordinator/ Catering lead/ Certified Trainer
Olive Garden
01.2013 - 12.2017
High School Diploma -
Ross S. Sterling High School