Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lea Martin

Pt St Lucie ,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service Recreation Dept Customer Service RepresentativePatient Service Representative

Work Type

Part Time

Location Preference

On-Site
Location: Pt St Lucie FL
Open to relocation: No

Important To Me

Career advancement

Summary

Dedicated customer service professional excelling in problem resolution and active listening. Known for fostering customer satisfaction and providing exceptional service in both face-to-face and phone interactions.

Overview

3
3
years of professional experience

Work History

Customer Service Recreation Dept

Wynne Corportation
Miami, FL
08.2025 - 06.2026
  • Earned recognition from management for consistently delivering exceptional customer service.
  • Enhanced customer satisfaction by effectively resolving issues through knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Initiated customer conversations to identify needs and fostered engagement through strong interpersonal skills.

Customer Service Representative

Abbott, TPUSA, INC.
Salt Lake City, Utah
10.2024 - 04.2025
  • Resolved customer complaints using effective communication and problem-solving strategies, enhancing customer satisfaction.
  • Assisted customers with inquiries regarding products and services, delivering accurate information to support informed decisions.
  • Educated customers on product features to enhance usage and satisfaction.
  • Addressed service requests to enhance overall customer experience and foster loyalty.

Patient Service Representative

Optum, UnitedHealth Group
Minnetonka, Minnesota
04.2023 - 07.2024
  • Handled high volume of incoming calls, delivering exceptional customer service to enhance patient and family experience.
  • Responded to incoming calls with professionalism to ensure effective communication.
  • Assisted patients with appointment scheduling and registration processes.
  • Coordinated with healthcare providers to maintain accurate and up-to-date patient information.
  • Processed insurance verification and eligibility checks to facilitate timely access to services.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

High School Diploma -

Washingtonville High School
Washingtonville, NY
06-1976

Some College (No Degree) - Data Processing

Sheridan Technical College
Hollywood, FL

Skills

  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Interpersonal communication
  • Active listening
  • Sales techniques
  • Data entry

Timeline

Customer Service Recreation Dept

Wynne Corportation
08.2025 - 06.2026

Customer Service Representative

Abbott, TPUSA, INC.
10.2024 - 04.2025

Patient Service Representative

Optum, UnitedHealth Group
04.2023 - 07.2024

High School Diploma -

Washingtonville High School

Some College (No Degree) - Data Processing

Sheridan Technical College

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Lea Martin