Lea Melkonyan

• Claim Submission & Follow-up: Submit electronic or paper claims to Medicare, Medicaid, or private insurers; follow up on unpaid claims or rejections
• Patient Care Reports (PCR), and hospital face sheets to verify mileage, origin, and destination.
• Verify Medical Necessity: Determine if the transport level (e.g., Basic Life Support, Advanced Life Support, or Wheelchair) is justified and documented.
• Patient Accounts & Collections: Post payments, set up patient payment plans, and answer patient inquiries regarding out-of-pocket costs
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• Resolved billing discrepancies through investigation and communication.
• Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
• Applied HIPAA privacy and security regulations while handling patient information.
• Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
• Maintained accurate records of all billing activity in accordance with departmental standards.
• Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.

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