Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Miller

Casselberry

Summary

Dynamic Case Manager with extensive experience at Comfort Keepers Home Care, adept at developing tailored care plans and ensuring quality assurance. Proven ability in patient support and effective communication, leading to improved client outcomes. Skilled in documentation and HIPAA compliance, fostering a safe and organized environment for both clients and staff.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Case Manager/Patient Scheduler

Comfort Keepers Home Care
10.2024 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Provided leadership, guidance and support to staff members.

Customer Service Representative

24/7 Intouch
05.2023 - 10.2024
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.

Lead Caregiver

Citrus Gardens Alf
04.2013 - 11.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Caregiver

Comfort Keepers Home Care
12.2022 - 05.2023
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

High School Diploma -

Oviedo High School
Oviedo, FL
05-2007

Skills

  • Patient support
  • Individualized counseling
  • Utilization review
  • Documentation proficiency
  • Verbal and written communication
  • Quality assurance controls
  • Care coordination
  • Multitasking and organization
  • HIPAA compliance
  • Email and telephone etiquette
  • Staff management

Timeline

Case Manager/Patient Scheduler

Comfort Keepers Home Care
10.2024 - Current

Customer Service Representative

24/7 Intouch
05.2023 - 10.2024

Caregiver

Comfort Keepers Home Care
12.2022 - 05.2023

Lead Caregiver

Citrus Gardens Alf
04.2013 - 11.2023

High School Diploma -

Oviedo High School

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